2024 Release Notes Release Date: August 18th, 2024 New – Next-Gen Chat Chat, UX We are introducing our next-generation Chat Customization Settings, which include enhancements that elevate the customer’s interface experience and ...

2024 Release Notes Release Date: July 2nd, 2024 CommBox dedicated this version release to address stability, security, and performance issues. This focused effort enhances the reliability and efficiency of our platform and improves user exp...

2024 Release Notes Release Date: June 4th, 2024 New – Webhook Subscriptions Webhook CommBox's new Webhooks module enables clients to set up webhook subscriptions based on triggered events, streamlining data flows between differe...

2024 Release Notes Release Date: May 7, 2024 New – Importing Flows Flow Builder Flow designers can now transfer Flows between accounts or environments using an importing process that lists all the components in the original...

2024 Release Notes Release Date: April 2, 2024 New – WhatsApp Templates BI Reports BI, WhatsApp The Template Dashboard enables clients with the BI module to gain insight into the template delivery, exposure, and response. W...

2024 Release Notes Release Date: March 5, 2024 New – Zendesk Integration Integrations The CommBox integration enables agents to easily create tickets in Zendesk directly from the inbox, providing superior service while avoidin...

2024 Release Notes Release Date: February 6th, 2024 Introducing – The Era AI Assistant AI CommBox Era is our new AI module that focuses on communication soft skills, assisting agents in producing consistent, targeted, and e...

2024 Release Notes Release Date: January 9th, 2024 New – Sending GIFs on WhatsApp and Telegram Channels WhatsApp, Telegram Until now, attachment of GIFs was available only in the Email and Chat channels. Now, agents can send ...