Create Manager
- 09 Jun 2025
- 1 Minute to read
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Create Manager
- Updated on 09 Jun 2025
- 1 Minute to read
- Contributors
- Print
- DarkLight
- PDF
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Post
/managers
This API creates a new agent or an admin in the system.
Required parameters include the full name, email address, and initial password.
Body params must also include if the new entity is an admin (IsAdmin Boolean is true) or an agent (IsAdmin Boolean is false).
Add the team Id and profile Id for the new agent (optional).
API returns a user Id.
Security
HTTP
Type bearer
API key is needed to authorize requests. You can get your API key via the management console.
A Bearer Token is needed to be set in the Authorization header of every API call. For additional support you can contact us.
Body parameters
Optional description for new mail object in Markdown
{
"data": {
"FirstName": "John",
"LastName": "Doe",
"Email": "John.d@gmail.com",
"IsAdmin": false,
"Password": "somepassword",
"UserName": "John.d",
"TeamId": 12,
"PermissionId": 2
}
}object
Id
integer (int64)
Manager ID. This is a commbox generated number and used throughout all the updates
AsyncAssignedNoResponse
integer
Current number of assigned asynchronous objects awaiting response
AsyncAssignedInProccess
integer
Current number of assigned asynchronous objects that are being addressed by the manager
SyncAssignedNoResponse
integer
Current number of assigned synchronous objects awaiting response (Chat/messenger conversations)
SyncAssignedInProccess
integer
Current number of assigned synchronous objects that are being addressed by the manager (Chat/messenger conversations)
FaceToFaceStatus
boolean
Returns true if the agent is busy with a face to face conversation (Voice/Video call)
TotalAsyncAssigned
integer
Total number of currently assigned objects
TotalSyncAssigned
integer
Total number of currently assigned synchronous objects (Chat/messenger conversations)
Responses
200
OK
object
status
string
Example200
description
string
ExampleOK
response_time
string
Example2024-08-06T07:51:52.2581942Z
data
object
id
integer
Example294159
400
Bad Request - The request could not be understood by the server. Incoming parameters might not be valid
401
Unauthorized - The supplied credentials, if any, are not sufficient to access the resource
404
Not found - The requested resource is not found
429
Too Many Requests - Too many requests have been made in a short period of time (Throttling)
500
Server Error - The server could not return the representation due to an internal server error
501
Not Implemented - The requested operation is not supported
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