Create Ticket

This API allows organizations to grant users access to the CommBox platform while bypassing standard authentication methods. The Ticket API returns a session cookie that is added to the login URL. You can limit the token’s lifespan when making the API call or by configuring it in the Privacy and Security module in the CommBox platform.

See important information about the body params in the schema below.

Agent Login Bypass
To bypass the login page without entering the agent’s credentials, append the session cookie returned by the API to the login URL:

Format: Login URL / ?ta= / authentication token (without the quotation marks)
Example: https://commbox.com/login?ta=9M3Wg_fALiPm2gUeX2FinOJz...

Customer Chat Access
To start the chat without manual identification, append the session cookie to the chat login page URL:

Format: apps.Brand URL / chat / the channel ID in the encrypted code / ?ta= / authentication token (without the quotation marks)
Example: https://apps.commbox.com/chat/nex9tHPKdBkD_fAfbuUPABg%3d%3d?ta=9M3Wg_fALiPm2gUeX...

OverrideUserInfo – Optional param for editing the Customer Information record at login.
OneTimeUse – Optional param that limits the token to one usage.

Learn more: https://help.commbox.io/docs/ticket-authentication