Retrieving AI Conversation Summary

  • Published on Dec 16, 2025
  • 1 minute(s) read
  • EM
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Get
/ai-services/summary_conversation

This API retrieves asynchronous, AI-powered summaries of customer-agent conversations requested using the (POST) AI Conversation Summary Request API.
The generated AI summary comes in the desired language specified in the request (automated translation).

Security
HTTP
Type bearer

API key is needed to authorize requests. You can get your API key via the management console.
A Bearer Token is needed to be set in the Authorization header of every API call.
For additional support you can contact us.

Query parameters
action_id
stringRequired

Unique identifier from the POST AI conversation API payload

Example?action_id=AI_API_SUMMARY_e54ae358-f7b9-45c0-9e6c-da581e0964dc
Responses
200

Summary generated successfully

object
status
string

The request status for the AI conversation summary

ExampleCompleted
answer
string

Conversation summary (populated when completed)

Example- **Client reason for contact**: - The client noticed an unfamiliar transaction of $12.50 from a merchant they do not recognize. - The client is considering applying for a home loan and wants to...
action_id
string

Unique identifier for tracking this request

ExampleAI_API_SUMMARY_2f6995be-d52b-484b-9bae-2578227caf58
400

Bad request - invalid input parameters

object
error
string
ExampleInvalid parameter
status
integer
Example400
401

Unauthorized

object
error
string
Exampletrue
message
string
ExampleInvalid or missing authentication token
404

Not Found

object
status
integer
Example404
description
string
ExampleNot found
response_time
string (date-time)
Example2025-12-14T07:26:35.975Z
500

Internal server error

object
error
string
ExampleInternal server error occurred
status
string
Exampleerror