---
title: "2F Authentication"
slug: "2f-authentication"
updated: 2022-10-27T15:08:03Z
published: 2022-10-27T15:08:03Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Two Factor Authentication

## **![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/2f-authentication-image-ow0q29w4.png)Overview**

**This module enables connection to the system through two-step authentication (OTP) through SMS.**

While utilizing this module, a user will be required to enter an authentication code when he connects to the system. The code will be received as an SMS to their mobile phone.

- For this module to work correctly, it is necessary that the entry in the **Privacy & Security****- General****Settings** tab - under the **List of IP addresses authorized for the Agent Workspace** be set to one or more IP addresses.
- Make sure that for all users, a phone number is set in the user's table (**Settings →**on the right side select**Users**)
- Ensure that users (not admin users) who require remote access (outside of the authorized IP addresses) will be allowed to do so as part of their **Capabilities**.

**![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/2f-authentication-image-ppmx285c.png)**

**![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/2f-authentication-image-owrfbz5g.png)**

#### **General settings**

**![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/2f-authentication-image-ojygr7gg.png)**

**Off -** the module is not activated. Admins will never receive OTP requests when set to this status.

**Remote Only -**In the case of the administrator logging in from an unauthorized IP address (i.e., not listed in the authorized IP address list).

**On -** Every user logging in to the system (regardless if it’s an administrator or a regular agent) will be required to pass the two-factor authentication process before system access is granted.