Overview

Personalized system design using CSS - you can add specific designs such as other font types, colors, etc.

Maximum conversation duration - this setting will set a conversation’s time limit (in seconds) until a first inquiry that has been opened is closed after the first customer response has been received.

When you want to set the maximum duration as 10 minutes (for example), you will input it as 600 seconds.

If the conversation duration exceeds this, the number will appear on the Agent Workspace’s Dashboard on the pages assigned to the agent - an indicator will be added that notes a Max duration exception.

Photo of the Send button (40 x 40) - You can replace the default send icon with a different icon/photo to send a message.

Pressing Enter to send a message - if this is set to off, the customer will need to press Ctrl+Enter to initiate the sending or click with the mouse.

Google Analytics account - enter the username of the connected Google Analytics account.