---
title: "Advanced Search"
slug: "advanced-search"
updated: 2025-12-21T07:05:22Z
published: 2025-12-21T07:05:22Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Advanced Search

### Overview

The Advanced Search feature enables you to quickly locate any item within the Agent Workspace by using an enhanced set of filters, providing greater accuracy and control over your search results.

![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Search%20by%20subject%20-%20no%20box.png)

### 

To use the **Advanced Search** feature:

1. From within the Agent Workspace home page, locate the search bar on the upper left-hand side of the Agent Workspace interface.
2. Click on the **arrow** icon to open the larger Advanced Search window.

![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Search%20by%20subject%20-%20arrow%20to%20open.png)

3. In order to clear all entered text, click on **Clear.**Once you’ve entered the relevant details, click on **Search**.

### Advanced Search Conversations

**From:** Any Email address/phone number/social network account of a customer or CommBox channel

**Subject:** Base on Email's subject line

**Include the words: S**earch for the listed words

**Assigned to:** Name of the agent who was assigned the conversation

**Creating within:** Narrow the search using the timestamp when the conversation was created

**Updated within:** The time frame when the conversation was updated

**Resolved within:** The time frame when the conversation was resolved

**Has attachments:** Indicates whether or not the conversation includes attachments

**Snoozed:** Include conversations that were snoozed

***User details - Search for conversations according to the various user details***

**Unique ID:** Identification number of the customer

**First name:** First name of the agent/customer

**Last name: L**ast name of the agent/customer

**Email:** Email address of the agent/customer

**Phone:** Phone number of the agent/customer

**Remarks:** Search based on remarks attached to the customer

**Custom fields:** Search according to a Custom field of the customer

### Advanced Search People

![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Search%20by%20subject%20-%20no%20box%20-%20People.png)

***User details - Search for users according to the details***

**Unique ID:** Identification number of the customer

**First name:** First name of the agent/customer

**Last name: L**ast name of the agent/customer

**Email:** Email address of the agent/customer

**Phone:** Phone number of the agent/customer

**Remarks:** Search based on remarks attached to the customer

**Custom fields:** Search according to a Custom field of the customer