---
title: "Agent in Charge"
slug: "agent-in-charge"
updated: 2026-09-17T09:14:20Z
published: 2026-09-17T09:14:20Z
canonical: "help.commbox.io/agent-in-charge"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent in Charge

### What happens to the Agent in Charge field if the assigned agent leaves the organization?

The **Agent in Charge** must be manually reassigned to another agent. By default, deactivating an agent does not automatically reassign the Agent in Charge field.

### Can Agent in Charge be used as a filter in Insights reports?

Availability depends on your organization's Insights/BI configuration. Contact your Customer Success Manager (CSM) to confirm whether Agent in Charge is available as a reporting dimension or filter.