---
title: "AI Activation"
slug: "ai-assistant"
updated: 2026-10-20T13:15:21Z
published: 2026-10-20T13:15:21Z
canonical: "help.commbox.io/ai-assistant"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Activation

## Overview

CommBox integrates Artificial Intelligence (AI) throughout its customer communication platform, enabling organizations to automate customer interactions, assist human agents, evaluate service quality, and analyze business performance.

The **Era AI** settings allow administrators to manage and monitor AI credit consumption across CommBox's AI-powered features.

From this page, administrators can:

- Enable or disable Era AI.
- View the current AI credit balance and credit renewal date.
- Request additional AI credits.
- Download detailed AI consumption reports.
- Configure email notifications for AI credit balance alerts.

![Era AI Credits.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Era%20AI%20Credits.png)

## Getting Additional Credits

Navigate to **Settings** > **Era AI** > **AI Credits** tab. The page displays the current AI credit balance and the next credit renewal date.

To request additional credits, click **Get more credits**. This notifies the CommBox Customer Success team, who will assist with purchasing additional credits.

## Email Notifications

![Credit Notification email list.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Credit%20Notification%20email%20list.png)

Administrators can configure automated email notifications to alert designated recipients when the AI credit balance reaches specific levels.

1. Navigate to **Settings** > **Era AI** and select the **Credit notification email list** tab.
2. Click the **+** icon next to the desired **Alert level**.
3. Enter the email address of the person responsible for replenishing the AI credits.
4. Click **Add Email**.  

![Dialog box ofr entering email address.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Dialog%20box%20ofr%20entering%20email%20address.png)

**Note:** The same email address can be added to multiple alert levels.

## Enabling AI in Communication Channels

AI capabilities must be enabled in individual communication channels before agents can use them during customer interactions.

If your organization integrates CommBox with a CRM system, such as SAP, Salesforce, or SysAid, AI capabilities must also be enabled in the relevant integration channels.

1. Navigate to **Settings** and select the relevant communication module, such as **Chat**, **Facebook Messenger**, **SMS**, or **WhatsApp**.
2. Select the desired channel and expand the **AI Assistant** section.
3. Enable the desired AI capabilities:
  1. **Activate AI-Powered Assist** – Enables AI-powered tools for agents, including **Ask AI**, **Improve Message**, and **Conversation Summary**.
  2. **Automatic conversation summary** – Automatically generates a conversation summary when its status changes to **Resolved**. The summary is added directly to the conversation thread.
  3. **Generate AI-powered summaries upon routing** – Allows agents to generate a conversation summary when routing a conversation to another channel. The receiving channel must also have AI enabled.
  4. **Auto-generated summary upon AI Agent transfer** – Automatically generates a conversation summary when an AI Agent transfers a conversation to a human agent.
  5. **History messages passed to the AI Agent on transfer** – Defines the number of recent conversation messages (1–8) passed to the AI Agent as context when a conversation is manually transferred to it.
4. Click **Save** at the bottom of the page.

Repeat these steps for each communication channel where AI capabilities are required.

![Channel Settings - AI.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Channel%20Settings%20-%20AI.png)

## Enabling AI in Chatbots

Flow Builder supports both standard automation flows and AI-powered flows. Organizations without AI Agent capabilities can create standard flows and proceed directly to the canvas.

To enable AI capabilities in existing **Chatbots** (automations without AI):

1. Navigate to **Automation Hub** > **AI Agents** and select the desired **Chatbot**.
2. Select **Settings** and enable the **AI-Powered Automation**.  

Note that the icon of the agent has changed and that now all the settings sections are available
3. Return to **Agent Persona** and configure the AI Chatbot's identity and behavior.

**Note:** An active AI credit account is required to use AI Agent capabilities. If your organization does not have one, contact your CommBox Customer Success representative. ![enabling AI in Chatbots2.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/enabling%20AI%20in%20Chatbots2.png)

## AI Consumption Report

The **AI Usage Report** provides a detailed breakdown of AI credit consumption over a selected date range.

To download the report:

1. Navigate to **Settings** > **Era AI** to the **AI Credits** tab.
2. Click **Select date range**.
3. Select the desired date range:
  1. **Preset date range**: Select a predefined date range and click Apply.
  2. **Custom date range**: Use the calendar arrows to navigate to the desired month and select the start date. Navigate to the end month and select the end date, then click **Apply**.
  3. **Specific date**: Click the same date twice, then click **Apply**.  

![Selecting date range.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Selecting%20date%20range.png)
4. Click **Download Report** to download the AI consumption report for the selected period. ![report sample.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/report%20sample.png)