--- title: "April 2024 Release Notes" slug: "april-2024-release-notes" updated: 2024-03-26T10:38:26Z published: 2024-03-26T10:38:26Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.commbox.io/llms.txt > Use this file to discover all available pages before exploring further. # April 2024 Release Notes **2024 Release Notes Release Date: April 2, 2024** ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""} ### New – WhatsApp Templates BI Reports **BI, WhatsApp** The **Template Dashboard** enables clients with the **BI module** to gain insight into the template delivery, exposure, and response. WhatsApp templates are cross-referenced by account (brand), name, channel, and delivery status to present an accurate picture of template response and general success or failure. Note that only template messages that have an object ID are included in the report. When generating templates via an API, include the Object ID when sending and verify the creation of conversations within CommBox. Click [here](https://help.commbox.io/docs/bi-templates-dashboard) for the user guide. ![Total Board -Eng.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Total%20Board%20-Eng.png){height="" width=""} ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""} ### New – Flow Builder Permissions **Automation** The management of the **Flow Builder** is now enhanced with specific user permissions. Admins and team leaders can control the creation, editing, and publication of the different flows by deciding which agents will have read-only privileges and which agents will have editing and publication rights. This flexibility enables admins to delegate some of the responsibilities involved in the bot's creation while maintaining control of the entire process. The relevant agent permissions are set in the **General** and **Automation** sections on the **Permission Profiles** screen. Click [here](https://help.commbox.io/docs/flow-builder-permissions) to learn more about this topic. ![Flow permissions -read only.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Flow%20permissions%20-read%20only.png){height="" width=""} ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""} ### New – AI Permissions **Automation** Admins and team leaders can now control the usage of the **AI Conversation Summary** and the **Improve Message** capabilities by setting specific permission profiles for the agents. Set the agent’s permissions in the **General** settings on the **Permissions** screen. ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28625%29.png){height="140" width=""} ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""} ### Enhancement – Improved Conversation Routing **Conversations** Agents who transfer conversations to a channel where they only have View-Only Permissions can now assign themselves as Participants, while the conversation is assigned to someone with greater permissions in that channel. This manner of handling the conversation transfer prevents customers from “falling through the cracks” and improves customer service. ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28626%29.png){height="" width=""} ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""} ### Enhancement – Automatic iFrame Maximized within Dynamics CRM **Integration, Dynamics** Admins can now enable the CIF iFrame to be maximized for all available agents on the Channel for new conversations or exclusively to the assigned agent. This capability helps lower agent response time and improve the SLA since it enables the agents to concentrate fully on the CRM task without the need to check the inbox. To activate this capability, navigate to **Settings**, and at the specific communication channel, expand the **Dynamics CRM connector**, and toggle the **Activate embedded UI integration**. Choose whether to toggle the iFrame based on the assignment (default) or to all available agents. ![Dynamics additional connectors - pic.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Dynamics%20additional%20connectors%20-%20pic.png){height="" width=""} **Note:** For this capability to work, agents must be Active in the CommBox platform with the iFrame *minimized* in the CRM - not hidden. **Dynamics CIF Window minimized** ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28627%29.png){height="" width=""} **Dynamics CIF Window maximized (CommBox Inbox is shown)** ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28628%29.png){height="" width=""} ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""} ### Enhancement – Telegram Channels Set-up **Telegram** CommBox now enables admins to add Telegram channels as desired by selecting a new name and entering the API key (aka Token) to the **Settings** page. To obtain the token, open your **Telegram** account and search for **BotFather**. Tap **Start** and enter the command **/newbot**. Choose a name for your new bot ending with the word bot (ex. CommBox**bot**) and enter the command **/token**. When creating a new Telegram Channel, enter a Name for your channel and the newly generated token in the space provided and click **Create Channel**. ![Telegram- new account.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Telegram-%20new%20account.png){height="" width=""} ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""} ### New – CommBox Credit Card Payment Option **Account Services** CommBox now allows the use of credit cards for monthly product charges. Easily add or update your credit card details on CommBox for all related accounts to enable an efficient and simple payment experience for WhatsApp messages, Text/SMS, storage, and AI actions. The feature is intended for direct customers only and is turned off for customers through partners or our On-Prem customers. To add or edit credit card information, navigate to **Settings** > **Accounts**. ![Crdit card page.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Crdit%20card%20page.png){height="" width=""} ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""}