--- title: "Article_ Google My Business" slug: "article-google-my-business" updated: 2022-10-27T15:10:49Z published: 2022-10-27T15:10:49Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.commbox.io/llms.txt > Use this file to discover all available pages before exploring further. # Google My Business ## **![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/article_-google-my-business-image-zll6rww5.png)Overview** ***CommBox’s Google My Business module***allows users to synchronize the posted user reviews and comments and respond to them directly from CommBox Agent Workspace’’s integrated email service application. Before starting, ***make sure*** that you are connected to the relevant web browser that you usually use to log in to your Google account. #### **Stage 1:**Connect the relevant Google account to CommBox’s systems **Creating the channel within CommBox’s Agent Workspace and connecting it to the Google My Business account.** **1.** While within CommBox’s Agent Workspace, click on the **Settings** icon visible in the lower left-hand corner. **2.** Look for the channel option and then scroll through the various modules visible until the **Google My Business** icon is located. **3.** Click on **+Google My Business Channel.** ![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image-1659357542452.png) **4.**Click on the **Select Google My Business account** drop-down menu, and click on**New Google My Business account**. **![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image-1659357594714.png)** **5.** Continue and confirm the details displayed throughout the connection process until the relevant Google account is visible underneath the tab visible in the screenshot below: **![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/article_-google-my-business-image-97itnap6.png)** Once these steps have been completed successfully and a Google account has been linked with CommBox, we can move on to**Stage 2** of the process: #### **Stage 2: Creating a new Google My Business Channel** **1.** Go back to the **Settings & Features** page within the Agent Workspace. **2.** Click on the **Google My Business** icon. **3.** Click on **+Google My Business Channel (as in Stage 1).** **4.** Select one of the connected Google accounts which are displayed and choose your desired channel name on the upper-left-hand side of the interface. ![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image-1659357935003.png) **5.** Once you’ve done so, click on **Continue** on the right-hand side of the screen. Once all of these steps have been completed successfully, you are set to begin receiving notifications of incoming user reviews! ### Module Settings #### ![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image-1660035361490.png) #### SLA ![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image-1659967462080.png) **Primary SLA Time (in seconds) -** The time elapsed before receiving the agent's first response. **For example:** when the conversation begins, the customer sends a message, i.e., **Hi**, the agent answers **How can I help you**? **Secondary SLA time (in seconds) -**The time elapsed between the customer's second message and the agent's subsequent response. #### Auto-Assign ![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image-1659967485036.png) **Activate auto-assignment to agents -** set whether to utilize or turn off the channel’s auto-assignment capability. **Enable the *Assign replies to Me* checkbox -** a checkbox will be added to the line item titled ***A*********ssign Responses to Me******. **Set the default state of the check box that will be displayed -** sets the default position of the checkbox to Auto-Assign responses to me (open to toggle) **Duration of time before being reassigned to the agent -** the conversation will be assigned to the agent who responded to the conversation if ‘Assign Responses to me’ has been selected. If the answer is on the condition of **Time Duration before being reassigned back to the agent** (in minutes). If it exceeds this duration of time, the conversation will not be assigned. **Ignoring the Special Auto-Assignment quota -** activates the system feature. This overlooks the agent’s assignment quota and assigns conversations using the special auto-assignment feature. Special auto-assignment contains five unique assignment types: - ***Assign Responses to me*** - VIP customer - priority ticket - Providing a direct link to the chat through the Knowledge Base - Tracking settings - Composing messages underneath the assigned respondent is set to **A*ssigned to Me*.** **Prioritize forwarded conversations -** conversations that were forwarded from another channel will be given priority assignment on the new channel if the following conditions are met: - The conversation is assigned to an agent while it is being forwarded - The agent forwarding the conversation has no access to view the destination channel **If the conversation has met all the following criteria, it will receive priority above other conversations.** ***Are you looking for an expanded explanation of the Auto-Assignments module? Please feel free to view the relevant instruction manual.***