---
title: "Bots FAQs"
slug: "bots-faqs"
updated: 2022-07-25T15:29:14Z
published: 2022-07-25T15:29:14Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Bots

### **1. Why does it show us that a new conversation has been received, yet when we try to search for it we are unable to find it?**

To make sure that the call reaches the relevant place, find out if during the conversation the customer needs another answer from the customer to continue the call from a bot. The customer's approval to go to a customer service agent is also needed so the conversation can be seen in **Active Conversations** and can be answered as well.

### **2. Is there an option to send files using the bot's automated response process?**

Yes, we enable sending files automatically using the bot, such as customers filling out forms, approvals, etc., through the Bot's Knowledge Base by uploading the relevant file.

### **3. Why does the bot transfer an inquiry to the status "assistance unnecessary" automatically?**

In the Bot settings, the settings currently stipulate that after X number of seconds of lacking a response on the part of the customer it detects inactivity, therefore it forwards the relevant inquiry to inactive status. You can change it in the settings and set a different time limit at your discretion.