---
title: "Business Hours FAQs"
slug: "business-hours-faqs"
updated: 2025-09-08T13:57:00Z
published: 2025-09-08T13:57:00Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Business Hours FAQs

### **1. An agent tries to change the Business Hours but is unable to do so. Why?**

In order to change Business Hours, you need a user who has **Admin****authorizations**. Therefore, not every individual representative can change these hours.

### 2. How do you set up a Business Hours Channel?

**1..**Connect to the account as an **admin**.

**2.** Navigate to **Settings** and select the **Business Hours** module from the channel settings section.

**3.** Click on the **+ Business Hours Channel**at the top**,** add a name for your channel, and click **Continue.**

**![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image-1706007585573.png)****4.** At the Business Hours section, toggle the days this channel will be **available** (Friday, Saturday, and Sunday in our example).

Set the specific time period the channel is available or add additional time periods.

![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image-1706008262453.png)

**5.** Set the auto message that will be sent to customers when the business hours are **Off**.

**6.** Set **Special days** (optional) when you will be closed and not open for service.

**7.** **Save** settings at the bottom corner of the screen.

### 

### 3. Why my Automatic Messages Outside Business Hours sends frequently on every message ?

**Outside Business Hours Message Sent Too Frequently**

If your customers report that the **Outside Business Hours** message is being sent after every message they send, this may be due to the **default sending frequency setting**.

**How to resolve this issue:**

1. Navigate to **Settings** > **Business Hours**module and select the relevant Business hours profile.
2. Expand the **Auto Messages**section.
3. Adjust the frequency setting so that the message is sent **Once every 24 hours to a customer response** , instead of after every inquiry.

This will ensure that customers receive the automatic message only once, avoiding repeated notifications.

### **4. We've set the Business Hours for the channel "conversations from car insurance customers" to operate from 08:00-16:00, yet we are still receiving conversations after 16:00. Why?**

The channel mentioned above "Conversations with Car insurance customers" is connected to the sub-channels and they are connected to profiles, each have different business hours.

**a.** Module settings (chat, email, etc.)

**b****.** relevant channel

**c****.** Business Hours