---
title: "Bypassing Chat Welcome"
slug: "bypassing-chat-welcome"
updated: 2026-03-30T11:36:20Z
published: 2026-03-30T11:36:20Z
canonical: "help.commbox.io/bypassing-chat-welcome"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Bypassing Chat Welcome

## Overview

Developers can bypass the chat Welcome stage and allow conversations to start immediately when customers enter, using a specific installation configuration.

This is especially useful for customers who have already completed identification or a preliminary stage through a non-chat channel. It allows them to continue the conversation seamlessly, without repeating unnecessary or cumbersome steps.

### Sending a URL

The welcome screen can be bypassed by appending a query parameter to the chat URL. The system checks for the parameter skipWelcome=1. When this parameter is present, the welcome screen is disabled, and the user is taken directly into the conversation.

### Chat Installation Code (connect.js)

This behavior can also be configured directly in the website’s chat initialization script.

By passing the parameter `skipWelcome: true` into the `BY.chat` configuration object, the welcome message is skipped automatically.

**connect.js implementation:**

```
window.addEventListener("DOMContentLoaded", function () {
  BY.chat({
    baseDomain: 'bumpyarddev.com/',
    appsSubDomain: 'apps',
    brandName: 'bumpyard',
    streamId: 'ts3LQ4H3yIPbGhPDPvU3FQ%3d%3d',
    skipWelcome: true
    // ...
  });
});
```

When this configuration is applied, the system automatically ensures that requests include `skipWelcome=1`, loading the user directly into the conversation.

## Use Cases

1. **Seamless Website Chat Integration** A company may want its website chat widget to open directly into an active conversation, without requiring users to go through a welcome screen. By adding `skipWelcome: true` to the chat installation script (`connect.js`), every chat session on that website will automatically skip the welcome page.
2. **Specific Button or Page Redirects** A website or customer portal may include buttons or links that direct users to a chat URL with `?skipWelcome=1` appended. This allows control over when the welcome screen is shown and when it is skipped.
3. **Client-Specific “Redirect to Conversation”** This feature can support client-specific needs, such as redirecting users straight into an ongoing or pre-configured conversation flow.