---
title: "Channel Filters"
slug: "channel-filters"
updated: 2022-08-16T11:19:36Z
published: 2022-08-16T11:19:36Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Channel Filters

## Overview

In this guide, we will show you how to utilize the**Channel Filter** feature to organize and adjust the displayed Conversations in the Agent Workspace Inbox.

First, from within the **Agent Workspace**, click on the Conversation icon on the left-hand vertical sidebar ![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/channel-filters-image-hq2fyvt0.png).

![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/channel-filters-image-jvjwsw4n.png)

Next, scroll down and click on the **+** icon located to the right of the **Channels** tab.

This will open the **Select Channels** side window (as seen in the screenshot below).

![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/channel-filters-image-purq8e2s.png)

### Interface Contents

Here is a list of contents of the***Select channels***interface.

**Search bar -**allows you to quickly narrow down and locate your contents.

**Clear/select all -**toggle **on/off** the check marks to clear/select all available Channel Filter options

**Expand the accordion drop-down menu -**Clicking on the (**+**) symbol will expand/shrink the display of the channels for each module.

![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/channel-filters-image-diar06k2.png)

**Add a new filter -**By clicking on the text cell containing the title ***Name your filter*** at the bottom of the interface. Once done, click on the **Add** button.

### **Saved Channel Filters**

Each**Channel Filter**compilation can be saved and custom-named (to the user’s discretion)

**Please note:** If the ***Name your filter*** text box is left untouched when clicking the **Add**button, the Channel Filter compilation will be saved and added with the default name ***Filter channel*** and numbered (1, 2, 3, 4, etc., according to the saved Filter channel compilations currently stored and listed)

![](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/channel-filters-image-v8lr8e8m.png)