---
title: "Channels & Settings FAQs"
slug: "channels-amp-settings-faqs"
updated: 2022-07-25T12:35:45Z
published: 2022-07-25T12:35:45Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Channels & Settings 

### **1. We want to set up filters within the sub-channels as well. How can we do this?**

We've added the ability to filter conversations also for sub-channels, in order to do so you need to go to the Dashboard. The channel & sub-channel table will appear. Hover the mouse over the relevant sub-channel and at the end of the row there is an option to hide the name.

### **2. Why when we send a message to a customer, it does not have a signature displayed?**

In order to confirm that the message was sent with a signature, you need to check that you have responded to the customer using the correct channel, and not using a channel which is not an email channel.

### **3. How can I filter channels and conversations?**

**3a.** Connect to the Agent Workspace

**3b.** On the Agent Workspace home page, click on the tab **Channels** (located on the left-hand side scroll-down menu).

**3c.** Mark the checkbox on the relevant channels which you would like to apply the filter.

**3d.** Choose a name for the filter and click **Add**.

**3e.** The filter should appear on the scrolling toolbar under **Channels**.