1. How can I add a Customer Satisfaction Survey for customers?

1. Click on the Settings icon in the lower right-hand corner.

2. On the Agent Workspace home page, there is a tab named Channels on the vertical scrolling toolbar menu on the left-hand side of the screen.

3. Click on Apply Customer Satisfaction Survey (CSS).

4. You can select the rest of the CSS's settings, afterwards, the CSS will be sent, whatever is included in the message.

5. After applying the changes, click on Save.

Please Note: if you want a specific channel to display a different survey, you can choose to do so on the specific channel's settings.