---
title: "Customer Satisfaction Survey FAQs"
slug: "customer-satisfaction-survey-faqs"
updated: 2022-07-26T11:22:14Z
published: 2022-07-26T11:22:14Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Satisfaction Survey

### **1. How can I add a Customer Satisfaction Survey for customers?**

**1.** Click on the **Settings** icon in the lower right-hand corner.

**2.** On the Agent Workspace home page, there is a tab named **Channels** on the vertical scrolling toolbar menu on the left-hand side of the screen.

**3.** Click on **Apply Customer Satisfaction Survey** (CSS).

**4.** You can select the rest of the CSS's settings, afterwards, the CSS will be sent, whatever is included in the message.

**5.** After applying the changes, click on **Save**.

**Please Note:** if you want a specific channel to display a different survey, you can choose to do so on the specific channel's settings.