1. Do we support 'Stories'?

A: No, we do not support stories at this time.

2. What are the limitations of the Automation bot’s buttons?

A: There are a few limitations:

1. We do not support Images in the bot’s buttons at this time.
2. Automation bots in Messenger can include up to 13 "quick reply" buttons. Any additional buttons will follow a numbered and lettered format, such as 1a, 2a, etc.

3. We are not getting Messenger communications. What could be a possible reason?

A: Possible reasons for the channel not working:

      a) Credential Verification issues: The CommBox system continuously verifies the validity of credentials. If access is interrupted, the user who opened the channel will be notified.  Update the Facebook account with the necessary permissions or credentials.

      b) Handover Protocol Issues: If messages are not being received, despite everything appearing to be configured correctly, it could be due to multiple apps connected to the Page. This can cause conflicts related to communication ownership, governed by the Handover protocol.

4. Do you have to connect to a Facebook channel in order to connect to a Facebook Messenger channel? 

A: The two communication types can function independently of one another.

5. How much time must elapse before a conversation is locked?

A: After 7 days from the last message from the customer. From the moment the customer sends an additional message, the conversation will be opened for another 7 days.

6. The "Greeting and Get Started" is not displayed? Why?

A: It will be displayed only if that is the first interaction of the user of the Page.

7. During a conversation with a customer, a profile picture is not displayed. Why?

A: Facebook has applied privacy restrictions for certain pages based in Europe which prevents certain users from viewing the profile pictures. For further information: https://developers.facebook.com/docs/messenger-platform/europe-updates#

Common Error messages

 (#200) User does not have sufficient administrative permission for this action on this page. If the page business requires Two Factor Authentication, the user also needs to enable Two Factor Authentication.

Possible reasons for this Error message

1. The user is not an Admin on the page.
2. The page settings require all users to have 2FA in their private accounts. Click https://www.facebook.com/help/148233965247823 for more information. 

(#551) This person isn’t available right now

The customer blocked messages from this post/page

(#190) Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons. 

Possible reasons for this Error message:

1. The account’s password was changed. Go to Accounts, and click Add Account (even for existing accounts) 
2. The user is not an Admin on the page.

(#10) The chat is currently controlled by Messenger while the user is in an automated question and answer flow. Please wait for the flow to finish before trying …

Wait for the flow (bot) to finish and try again.