---
title: "AI Agents Issues"
slug: "issues-with-ai-agents"
updated: 2026-08-13T13:41:47Z
published: 2026-08-13T13:41:14Z
canonical: "help.commbox.io/issues-with-ai-agents"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Agents Issues

## Overview

The **Issues** capability helps Admins report, track, and manage quality issues identified in AI Agent and AI Chatbot conversations.

Issues can be reported directly from a conversation and are centralized in the **Issues** tab of the **Automation Hub**. From there, Admins can review reported issues, update their status, access the related conversation, and remove issues that are no longer relevant.

This provides AI designers with a centralized workflow to identify quality issues and continuously improve AI Agent performance.

![AI Issues board.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/AI%20Issues%20board(2).png)

## Key considerations

- Issue reporting must be enabled separately for each AI Agent or AI Chatbot.
- Only AI Agent messages (child messages) can be reported as issues.
- Reported issues are available in the **Issues** tab of the **Automation Hub**.
- Each issue is linked to its related conversation, allowing you to review the original interaction in context.
- Issues can be updated or deleted from the Issues board.

## How to enable issue reporting

Before Admins can report issues for an AI Agent or AI Chatbot, enable the capability for the relevant Agent or Chatbot.

1. Navigate to **Automation Hub** > **AI Agent**.
2. Select the AI Agent or AI Chatbot for which you want to enable issue reporting.
3. In the sidebar menu, select **Settings** and enable **Allow Issue Reporting**.

![Issues- enable.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Issues-%20enable.png)

Once enabled, issues can be reported directly from conversations handled by that AI Agent or AI Chatbot.

## How to report an issue

To report a quality issue from an AI Agent conversation:

1. Open the relevant conversation and locate the AI Agent message or AI Chatbot message you want to report.
2. Hover to click the **3-dot menu** next to the AI Agent message (child).
3. Select **Report issue**.

![Issues- Reporting1.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Issues-%20Reporting1.png)

1. Complete the issue details. ![Issues- Reporting2.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Issues-%20Reporting2.png)
2. Click Create issue to submit the report.

**Note:**

- When creating an issue, most fields are optional. Field selections, including Severity, are subjective and should be based on the Admin’s assessment of the issue’s impact and importance.
- We recommend establishing internal guidelines for assigning **Severity** levels and determining the appropriate personnel responsible for handling different types of issues. This helps ensure consistent issue reporting and management across your organization.
- Upon submitting an issue, a red flag will appear next to the message. You can repeat the process to issue another concern by clicking the 3-dot menu.

![Issues- Reporting3.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Issues-%20Reporting3.png)

The issue is added to the **Issues** tab in the **Automation Hub**.

## How to manage reported issues

To review and manage reported issues:

1. Open the **Automation Hub**.
2. Select the **Issues** tab.
3. Locate and open the relevant issue. Use the filters to find related issues.

From a selected issue, you can:

- Update its status to reflect its current state.
- Add an explanation.
- Open the related conversation using the direct link to review the original interaction.
- Delete the issue if it is no longer relevant.

Using the Issues board gives your team a centralized view of reported AI Agent quality issues and helps you track them through resolution.

![Issues- Reporting - selected item.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Issues-%20Reporting%20-%20selected%20item.png)