--- title: "January 2024Release Notes" slug: "january-2024release-notes" updated: 2024-01-30T14:47:47Z published: 2024-01-30T14:47:47Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.commbox.io/llms.txt > Use this file to discover all available pages before exploring further. # January 2024 Release Notes **2024 Release Notes Release Date: January 9th, 2024** ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""} ### New – Sending GIFs on WhatsApp and Telegram Channels **WhatsApp, Telegram** Until now, attachment of GIFs was available only in the Email and Chat channels. Now, agents can send GIFs, soundless videos that continuously loop without the viewer needing to press play, when sending **WhatsApp** and **Telegram** messages to customers. ![Sending GIFs on WhatsApp and Telegram Channels.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Sending%20GIFs%20on%20WhatsApp%20and%20Telegram%20Channels.png){height="" width=""} ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""} ### New – BI Tags Report **Insights, Reports** Team managers and agents with access to **Custom BI Dashboards** can now utilize a meaningful report about customers' behaviors, customer satisfaction surveys, and organizational tendencies by looking into tags usage in conversations. The new Tags Board enables managers to gain deep insights into organizational trends and business environments. Every item has a tooltip explanation and the ability to view the drill-down details, all the way to the actual conversations. The analysis includes listing tags used in each conversation, grouping tags for cross-references, and detailed KPIs about each tag usage. ![BI Tags Report.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/BI%20Tags%20Report.png){height="" width=""} ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""} ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""} ### New – Enhanced Data Privacy: Agent-Tailored Access to Insights **Insights, Reports** To provide focused and more meaningful reporting, agents and team leaders can only access data from designated channels used by their teams. This controlled access provides easily measured parameters and a clearer understanding of the reports. Please note that agents and team leaders must have specific channel permissions. Agents without specific access to relevant channels cannot view any reports. To designate a channel(s) to an agent, navigate to **Settings** > **Agents**, click on the **Permissions** icon at the end of the line of the relevant agent (it will appear after hovering on the specific line), and select the appropriate channels for that agent. ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28451%29.png){height="70" width=""} An alternative method to designate channels is via the **Permission Profiles**. Click [here](https://help.commbox.io/docs/permission-profiles) for more information. ![Focused Access to Reports.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Focused%20Access%20to%20Reports.png){height="" width=""} ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""} ### Enhancement – WhatsApp Templates Admin Permissions for Agents **WhatsApp** Admins and managers can now delegate the creation, editing, and removal of WhatsApp templates to different agents. By checking specific permission boxes, an admin can empower specific agents to manage WhatsApp templates for their team or the entire organization, enabling better flexibility and time management. To grant those permissions, navigate to **Settings** > **Permission Profiles**, select the appropriate profile, and expand the **General** section. Check the desired permissions and click the **Save and apply** button. **Note:** Checking the new boxes in existing profiles grants all agents with those profiles expanded privileges. An admin wishing to grant those privileges to a selected few should create a new profile with those permissions and assign it to those specific agents. Alternatively, assign those WhatsApp permissions at the Agent level. ![CommBox - WhatsApp Templates Admin Permissions for Agents.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/CommBox%20-%20WhatsApp%20Templates%20Admin%20Permissions%20for%20Agents.png){height="" width=""} ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""} ### New – CRM Connection Details Validation **Integration** When integrating CommBox with **Dynamics CRM**, **SAP C4C**, or **Priority ERP**, an instant validation of the entered credentials and connection details will now take place after the user clicks **Save**. If the validation fails, admins will receive an error notice advising them that the information entered is incorrect and that the integration process is incomplete. This advisement prevents the admins from continuing in the installation process and focusing on rectifying the credentials or URLs. Click [here](https://help.commbox.io/docs/microsoft-dynamics-integration) for the complete Microsoft Dynamics integration guide. Click [here](https://help.commbox.io/docs/priority-integration) for the complete Priority integration guide. Click[ here](https://help.commbox.io/docs/sap-c4c-integration) for the complete SAP C4C integration guide. ![Validation for CRM Credentials.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Validation%20for%20CRM%20Credentials.png){height="" width=""}