---
title: "July 2024 Release Notes"
slug: "july-2024-release-notes"
updated: 2024-06-27T11:54:56Z
published: 2024-06-27T11:54:56Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# July 2024 Release Notes

**2024 Release Notes
Release Date: July 2nd, 2024**


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CommBox dedicated this version release to address stability, security, and performance issues. This focused effort enhances the reliability and efficiency of our platform and improves user experience. By prioritizing these aspects, CommBox aims to maintain high standards of service and user satisfaction with each release. 


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###     <span style="color:GREEN">New – <span style="color:BLACK"> CommBox Support Portal</style>  
 <span style="color:DARKBLUE">**Management**<span style="color:BLACK">  
Users with Admin permissions can now access our new **Support Portal** to view the status of tickets opened by their brand and gain transparency about how their support issues and concerns are handled. 
     
The display includes the ticket’s topic, reporting agent’s email, opening date, last update made, and status. 
The **Support Tickets** portal is in the **Settings** page's sidebar and is only visible to users with Admin permissions. 

     
![support portal.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/support%20portal%281%29.png){height="" width=""} 


     

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###     <span style="color:ORANGE">Enhancement – <span style="color:BLACK"> Read Receipts Reflected in Campaign Reports</style>  
 <span style="color:DARKBLUE">**Campaigns**<span style="color:BLACK">  
Campaign reports will now include two new indications of **Read** and **Received** in the customer status reporting. These latest enhancements to the campaign reporting provide deeper insights into customer engagement.
     
**Received:** The number of customers who have received the campaign message.
**Read:** The number of customers who have read the campaign message.
 
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