---
title: "June 2024 Release Notes"
slug: "june-2024-release-notes"
updated: 2025-07-20T08:28:38Z
published: 2025-07-20T08:28:38Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# June 2024 Release Notes

**2024 Release Notes
Release Date: June 4th, 2024**

![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""}
    
###     <span style="color:GREEN">New – <span style="color:BLACK"> Webhook Subscriptions</style>  
 <span style="color:DARKBLUE">**Webhook**<span style="color:BLACK">  
CommBox's new Webhooks module enables clients to set up webhook subscriptions based on triggered events, streamlining data flows between different platforms. Event payloads are available in REST or SOAP protocols.    
     
For more information about CommBox’s webhooks, visit our [Developer Center](https://help.commbox.io/apidocs#webhooks). 
Click [here](https://help.commbox.io/docs/webhooks) for the user guide. 

 

![webhook module.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/webhook%20module.png){height="" width=""}       
     
 ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""}
     
###     <span style="color:GREEN">New – <span style="color:BLACK"> Large Data Reports to Email</style>  
 <span style="color:DARKBLUE">**Insights Reports**<span style="color:BLACK">  
Data reports such as customers report, conversions report, etc., with more than 10,000 rows of data will now be automatically sent to the user’s email, avoiding the need for the user to wait for long compiling time.  
     
Note: Only agents with verified email can receive the report in their email. 

![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28662%29.png){height="" width=""}
     
     
 ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""}
     
###     <span style="color:ORANGE">Enhancement – <span style="color:BLACK"> Agent's Name on WhatsApp Conversations</style>  
 <span style="color:DARKBLUE">**WhatsApp**<span style="color:BLACK">  
Agents can now have their first names displayed in WhatsApp messages to improve personal relationships with their customers. To avoid marginal information overload, the agent’s name will be added if more than five minutes have passed since the last message or when there are multiple personas in the conversation. 

To activate this capability, navigate to **Settings** > **WhatsApp** module and select the relevant channel. In the **General** section of the channel’s settings, toggle **Show the agent’s name on agent messages**.

Click [here](https://help.commbox.io/docs/whatsapp-messages) for more information on this topic. 
     
![WA Settings - General.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/WA%20Settings%20-%20General.png){height="" width=""}

     
 ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""}
     
###     <span style="color:ORANGE">Enhancement – <span style="color:BLACK"> WhatsApp Undeliverable Message Indication</style>  
 <span style="color:DARKBLUE">**WhatsApp**<span style="color:BLACK">  
Agents sending WhatsApp messages can now receive an automatic indication that the recipient does not have an active WhatsApp account. This can direct the agent to find an alternative form of communication, update records, to improve overall customer relationships. 
     
![Message undeliverable - WA.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Message%20undeliverable%20-%20WA%281%29.png){height="" width=""}

     
 ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""}
     
###     <span style="color:ORANGE">Enhancement – <span style="color:BLACK"> Editing AI Conversation Summaries</style>  
 <span style="color:DARKBLUE">**AI, Conversations**<span style="color:BLACK">  
Agents can now edit AI-generated conversation summaries to ensure that they reflect the conversation's nuances as interpreted by the agent. This capability improves the accuracy of the information stored in our Customer Relationship Management (CRM) system. 
     
To edit the summary, select the Summary tab in the reply box, click the **Editing** icon, and click **Save** when you are done.  
     
![Conv Summary edit1.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Conv%20Summary%20edit1.png){height="" width=""}
     
 After saving, the integrated CRM will be updated with the latest summary, with the editing agent's name appearing at the top of the summary.   
![Conv Sum2b.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Conv%20Sum2b.png){height="" width=""}