--- title: "June 2025 Release Notes" slug: "june-2025-release-notes" updated: 2025-08-05T12:45:46Z published: 2025-08-05T12:45:46Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.commbox.io/llms.txt > Use this file to discover all available pages before exploring further. # June 2025 Release Notes **JUNE 2025 Release Notes Release Date: Tuesday, June 3, 2025 Release Notes Publication: May 27, 2025** ## New – Adding Websites to Knowledge Base – Phase II **Knowledge base, AI** Admins can now extract content from selected websites and URLs to generate knowledge base items for organizational use. The AI agent can then use the aggregate information from the website to immediately answer customers and agents in a simpler, faster, and cost-efficient manner. We added the ability to set a recurrence for updating the content to ensure that the information used by the AI agent is always relevant and accurate. ![KB Website Pack II.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/KB%20Website%20Pack%20II.png) Click [here](https://help.commbox.io/docs/knowledge-based-items#website-pack) for the updated Knowledge Base guide. ## New – Voice Bot Communications- Beta Release **Voice Channels** Organizations can now provide automated customer service through an advanced voice bot that conducts natural language conversations with customers. When needed, a human agent can review the conversation transcript and actively participate. This makes the service faster, more accessible, and more personalized—achieving an optimal balance between automation and a human touch. The voice bot is currently available exclusively to customers with early access. To join the program, please contact your CommBox representative. ## New – Spam Listing **Customers** Admins and team leaders can now restrict specific customers from sending messages on certain communication channels or the entire system to help manage and block unwanted messages. To restrict a specific customer from sending messages on certain channels: 1. Navigate to **Customers**, select **Spam List**, and click **+ Add Customer**. 2. At the open window, search for the customer by name, phone number, or email address. 3. Select the channels you want to restrict: Email, WhatsApp, SMS, or Messenger, and click **Save**. The customer will appear on the spam list, which you can modify anytime. ![spam list.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/spam%20list.png) Click [here](https://help.commbox.io/docs/spam-list) for the new guide. ## New – POST Predefined Form Link API **Forms** [Customers' Requested Feature] Organizations can now submit a PDF file with a form template ID in a single API call that will return a link to a form with all the necessary fields pre-embedded. This new API streamlines the creation of ready-to-sign forms, making it especially valuable for the financial sector that relies heavily on documents requiring only signature and checkbox fields. **How It Works:** 1. Create a blank form template with the desired signature and input fields. 2. Send a PDF file and the form template ID using a single API call. 3. The system appends the form fields to the last page of the PDF and generates a unique link to the ready-to-sign form. ![Form API.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Form%20API.png) Click [here](https://www.commbox.io/commbox-api.html#operation/Create_Predefined_Form_Link) for the Developer Center. ## Enhancement – Advanced Automation to the Forms API **Forms** [Customers' Requested Feature] The existing **Get Form Link API** has been enhanced with a new autoUpload parameter, enabling **end-to-end automation** of form generation and storage. When set to true, customer information collected by the bot can be programmatically submitted through the API, with the finalized form automatically uploaded to S3. This enhancement empowers **Flow builders** to design seamless workflows where AI agents gather customer data in real time, complete the form in the background, and ensure the business receives a fully formatted, documented record. Click [here](https://www.commbox.io/commbox-api.html#operation/Get_New_Form_Link) for the Developer Center. ## Enhancement – Maintenance for Voice Channels **Voice Channels** Admins can now delete/archive voice conversations after X number of days without activity. Similar to other channels of communication, this capability tightens organizational control over their undesired data. ![Voice Maintenance2.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Voice%20Maintenance2.png) Maintenance configuration is done in the **Channel settings**. Click [here](https://help.commbox.io/docs/voice#maintenance) to learn more about this topic. ## Enhancement – New Document File Types **Media** [Customers' Requested Feature] We’ve added support for **STL**, **DCM**, **ICS**, and **HEIF** file types to enable organizations to exchange images and data in these formats. **Note:** These file types are supported as **documents only** – image editing and preview functionality is not available. By default, these file types are **disabled**. To enable them: 1. Go to **Settings** > **Privacy and Security**. 2. Expand the **Media** section. 3. Enable the desired file types for both **customers** and **agents**. 4. For specific channel configuration, go to the **Privacy and Security** settings for each channel. ![new doc file types.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/new%20doc%20file%20types.png)