---
title: "March 2025 Release Notes"
slug: "march-2025-release-notes"
updated: 2025-03-02T09:50:59Z
published: 2025-03-02T09:50:59Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# March 2025 Release Notes

**March 2025 Release Notes
Release Date: March 4th, 2025
Release Notes Publication: February 25, 2025**


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###     <span style="color:GREEN">New – <span style="color:BLACK"> AI Performance Testing </style>  
 <span style="color:DARKBLUE">**Knowledge base, AI**<span style="color:BLACK">  
The CommBox AI Autonomous Agent is designed to deliver highly accurate and relevant answers to customer inquiries. With the new performance testing mechanism, admins can use measurable success metrics to ensure that AI responses are correctly based on Knowledge Base items. This enables organizations to deploy the bot confidently, knowing customers will receive the information they need.
Click [here](https://help.commbox.io/docs/ai-performance-testing) for the new user guide.

![Testing KB.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Testing%20KB.png){height="" width=""}
     
     
 
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###     <span style="color:GREEN">New – <span style="color:BLACK"> BI Insight Dashboards – in Spanish  </style>  
 <span style="color:DARKBLUE">**BI**
[Customer Requested Feature]    <span style="color:BLACK">  
CommBox is proud to announce that the BI Insights Dashboards are now available in Spanish. This service is expanded to the Conversations Dashboard, Agents Dashboard, and Tags Dashboard. 
Contact your CS if you would like to implement this service in your brand.  
![BI Conversation Dashboard - Spanish.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/BI%20Conversation%20Dashboard%20-%20Spanish.png){height="" width=""}   
     
     

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###     <span style="color:GREEN">New – <span style="color:BLACK"> Intents Running on AI  </style>  
 <span style="color:DARKBLUE">**Intents**<span style="color:BLACK">  
Admins can now save time and effort by letting AI handle intent creation instead of manually training it. By checking a box in the channel settings, clients with active AI accounts can have all customer-agent interactions automatically tagged for intent. Instead of training each intent, admins only need to name it – the AI takes care of the rest.
   
![Intents - AI always On.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Intents%20-%20AI%20always%20On.png){height="" width=""}
     
     
     
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###     <span style="color:ORANGE">Enhancement – <span style="color:BLACK"> Linked Mail Conversations </style>  
 <span style="color:DARKBLUE">**Conversations**
 [Customer Requested Feature]    <span style="color:BLACK">  
Agents can now link email conversations that were forwarded within the organization and improve communication oversight and management. 
The receiving agents can click the Forwarding icon at the top and open the source conversation to gain context and background, or they can just hover over the icon to see the conversation ID and the name of the sending agent. 
Forwarding agents also have a linked icon to the last forwarding to enable the agents to follow the conversation track. The conversation’s activities will also include links to the conversation’s handling agents. 
     
**Note:** Additional Forwarding by the same source will only show the last conversation transfer at the icon. 
     
 

![forward mail - link bt conv.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/forward%20mail%20-%20link%20bt%20conv.png){height="" width=""}    
     
![activitiy log tranfer email.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/activitiy%20log%20tranfer%20email.png){height="" width=""}
     
 ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""}
    
###     <span style="color:ORANGE">Enhancement – <span style="color:BLACK"> JSON Format Adjustments</style>  
 <span style="color:DARKBLUE">**Webhooks**
 [Customer Requested Feature]    <span style="color:BLACK">  
With our **V4 webhooks interface**, developers can now better understand the webhook events they want to listen to. We adjusted the JSON format to match our XML format, and now it includes fields that introduce the event, including the subscription type, event name, and brand used. 
     
**Note:** Changes affect only REST APIs. Existing webhooks will have the same output, and once deleted, older versions of webhooks are not retrievable.
Click [here](https://help.commbox.io/docs/available-webhooks) for the updated list. 

![Webhook payload example.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Webhook%20payload%20example.png){height="" width=""}     
     
 ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""}