---
title: "May 2025 Release Notes"
slug: "may-2025-release-notes"
tags: ["CRF"]
updated: 2025-07-21T12:16:10Z
published: 2025-07-21T12:16:10Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# May 2025 Release Notes

**May 2025 Release Notes
Release Date: May 6, 2025
Release Notes Publication: April 29, 2025**

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<h2>  <span style="color:GREEN">New – </span> Free Text in WhatsApp Campaigns</h2>
<span style="color:BLUE">**Campaigns**<br>[Customers' Requested Feature]</span>    
Content leaders can now send free text messages as part of a campaign to customers with unlocked WhatsApp conversations (i.e., within 24 hours of the last customer message), helping the organization save costs and tailor the message without the template requirement. These messages appear as regular campaign WhatsApp messages, and the campaign report tallies both recipients reached via template messages and those reached via open text. 
![Campaigns - empty fields.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Campaigns%20-%20empty%20fields%282%29.png){height="" width=""}    
 
Click [here](https://help.commbox.io/docs/whatsapp-campaigns) for the new Campaigns guide. 
    
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<h2>  <span style="color:GREEN">New – </span> Audiences Management and Dynamic Filters </h2>
<span style="color:BLUE">**Customers**<br>[Customers' Requested Feature]</span>   
Admins and team managers can now create and manage campaign audiences, ensuring only the right customers receive relevant information, reducing undesired or irrelevant communications. 
You can either upload Audience files or configure filters as static audience files or save them as dynamic filters that continuously pull matching contacts from the customer database, automatically keeping the target audience up to date for more effective campaigns.  
    
![Audiences - listed.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Audiences%20-%20listed%281%29.png){height="" width=""}

    
Click [here](https://help.commbox.io/docs/audiences) for more information on Audiences.       
    
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<h2>  <span style="color:GREEN">New – </span> Recurring Campaigns </h2>
<span style="color:BLUE">**Campaigns**<br>[Customers' Requested Feature]</span>    
Content leaders can now automatically resend the same campaign at predetermined intervals, streamlining routine communications. This feature is ideal for recurring messages such as annual holiday greetings, repeating sales, reminders, etc., saving time and effort for content managers. 
    
Ideally, you should combine recurring campaigns with dynamic filters to automatically send renewal notices or subscription expiry reminders to relevant customers, helping to prevent customer churn and improving customer management.
![Campaigns - Scheduling - Recurring- complete board.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Campaigns%20-%20Scheduling%20-%20Recurring-%20complete%20board.png){height="" width=""}
    
Click [here](https://help.commbox.io/docs/whatsapp-campaigns) for the new Campaigns guide. 

    
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<h2>  <span style="color:GREEN">New – </span> SysAid Integration </h2>
<span style="color:BLUE">**Integrations**<br>[Customers' Requested Feature]</span>        
The new SysAid integration bridges the gap between customer-facing communications and internal IT service management (ITSM) processes, improving operational visibility and streamlining workflows. It enables seamless synchronization between support conversations and SysAid tickets, ensuring that IT teams can efficiently track, prioritize, and resolve issues raised through customer channels. 

![iFrame in SysAid.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/iFrame%20in%20SysAid%281%29.png){height="" width=""}   
    
Click [here](https://help.commbox.io/docs/sysaid-integration) for the new integration guide 

    
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<h2>  <span style="color:GREEN">New – </span> Adding Websites to Knowledge Base</h2>
<span style="color:BLUE">**Knowledge Base, AI**<br>[Customers' Requested Feature]</span>    
Admins can now extract content from selected websites and URLs to generate knowledge base items for organizational use. The AI agent can then use the aggregate information from the website to immediately answer customers and agents in a simpler, faster, and cost-efficient manner.   
![KB Website - b.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/KB%20Website%20-%20b.png){height="" width=""}

    
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 <h2>  <span style="color:GREEN">New – </span> Object API for Changing Channels</h2>
<span style="color:BLUE">**API**</span>     
Developers can now remotely change a conversation's channel (stream) via the Object API, with full system effects. This includes recording the routing change as an activity remark and triggering applicable customer notifications when omnichannel routing occurs. This feature enables seamless remote transfers of customers between dedicated channels within the organization (e.g., from “General Chat” to “Sales Chat”).   

Click [here](https://help.commbox.io/apidocs/update-objects-stream-1) for more information on our Developers Portal.    
    
<br><br><br>
 <h2>  <span style="color:ORANGE">Enhancement – </span> Searching by Email’s Subject </h2>
<span style="color:BLUE">**Email Conversations**</span>     
Agents can now search for email conversations using the email’s subject line. This improvement helps locate and manage customer inquiries more efficiently, reducing response times and improving overall productivity.
![Search by Email Subject.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Search%20by%20Email%20Subject.png){height="" width=""}    
 
    
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 <h2>  <span style="color:ORANGE">Enhancement – </span> Time Limit of Satisfaction Survey Responses </h2>
<span style="color:BLUE">**Satisfaction Surveys**</span>         
Admins can now set a time limit on the satisfaction survey sent to customers at the end of the conversation. After that set time, a customer responding to the survey will just open a new conversation, avoiding confusion or misdirected customers who may respond due to additional or unrelated issues or concerns.
    
![Survey - channel settings.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Survey%20-%20channel%20settings.png){height="" width=""}
    
    
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 <h2>  <span style="color:ORANGE">Enhancement – </span> Potential Conflict Detection in Rules </h2>
<span style="color:BLUE">**Rules**</span>     
Admins can now receive alerts when a potential conflict between active rules is detected. This new safety mechanism helps prevent unintended behaviors that could lead to customer-facing issues and dissatisfaction.
    
![Rules  - conflicts detection.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Rules%20%20-%20conflicts%20detection.png){height="" width=""}
    
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 ![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28145%29.png){height="" width=""}