---
title: "Microsoft Dynamics 365"
slug: "microsoft-dynamics-365"
updated: 2024-01-21T11:44:13Z
published: 2024-01-21T11:44:14Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Microsoft Dynamics 365

### Q: Why can’t I see the CommBox inbox in the CRM?
### A: CommBox iFrame should work within the Dynamics CRM. In the event this is not the case, check the following:
a.	Verify that your channel has an active connector to the CRM. 
Navigate to **Settings**, and at the specific communication channel, expand the **Dynamics CRM connector**. Verify that the **Activate Embedded UI Integration** (client-side) is toggled **ON**.
![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28482%29.png){height="450" width=""}

b.	The iFrame screen is turned OFF at the CRM. 
Note: The iFrame screen will pop up when the agent is Active in the CommBox inbox, and a new conversation is assigned to that agent only if the iFrame is **minimized** – not turned off.
Click the iFrame button at the top corner of the CRM screen.

![image.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/image%28483%29.png){height="" width=""}