Overview

Alerts is a feature that allows the customer to disconnect from the chat and receive an alert with a link to return to the chat in their requested channel when the agent answers the conversation(s).

By default - the customer will receive the alert in the inbox of the email address they enter after seeing the message. You can also add text messages if configured for this system.

• Enable comments alerts: Enable the feature on this channel.

The time elapsing until the notification request is displayed (in seconds):

the time until the option to register alerts appears.

• Validity of a link from a notice (in hours): specifies the time limit for the link’s validity for the renewed chat conversation with the agent.
• SMS channel for sending an alert: you will select the appropriate channel from the channels you have defined as possible in the SMS channel.