Notifications
  • 08 Dec 2022
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Notifications

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Overview

Alerts is a feature that allows the customer to disconnect from the chat and receive an alert with a link to return to the chat in their requested channel when the agent answers the conversation(s).

By default - the customer will receive the alert in the inbox of the email address they enter after seeing the message. You can also add text messages if configured for this system.

  • Enable comments alerts: Enable the feature on this channel.

The time elapsing until the notification request is displayed (in seconds):

the time until the option to register alerts appears.

  • Validity of a link from a notice (in hours): specifies the time limit for the link’s validity for the renewed chat conversation with the agent.
  • SMS channel for sending an alert: you will select the appropriate channel from the channels you have defined as possible in the SMS channel.

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