--- title: "November 2025 Release Notes" slug: "november-2025" updated: 2025-12-03T15:17:00Z published: 2025-12-03T15:17:00Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.commbox.io/llms.txt > Use this file to discover all available pages before exploring further. # November 2025 Release Notes **2025 Release Notes Release Date: December 7th, 2025 Release Notes Publication: Nov 25th, 2025** WhatsApp Customers' Requested Feature ## New - WhatsApp Coexistence CommBox now supports WhatsApp Coexistence, allowing agents to use both CommBox and the [WhatsApp Business App](https://business.whatsapp.com/products/business-app) simultaneously within a single WhatsApp Business Account (WABA). Messages and contacts are fully synchronized, so agents can reply from either platform without missing any communication, providing greater flexibility in managing their tasks. Note: Existing WhatsApp numbers must complete the onboarding process again to enable Coexistence capabilities. Click [here](https://developers.facebook.com/documentation/business-messaging/whatsapp/embedded-signup/onboarding-business-app-users) to learn more about this topic. Forms Customers' Requested Feature ## New - Approval Checkbox for Forms Forms can now include a new **declaration checkbox** that appears on the sending bar. This checkbox, commonly used by financial and insurance institutions, enables organizations to obtain formal confirmation that the customer has read, understood, and agreed to the terms and conditions outlined in the signed content. ![approval field - boxed.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/approval%20field%20-%20boxed.png) Click [here](https://help.commbox.io/docs/forms) for the updated Forms guide. Forms Customers' Requested Feature ## New - Signed Forms Listing Agents can now easily track which forms have been signed by customers by clicking the form icon at the top of the Inbox. Each signed document is listed with its received date and includes a direct link to the actual file, keeping all related documents conveniently accessible within the same object. ![signed forms.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/signed%20forms.png) AI Agent ## New - Messages to Idling Customers Flow builders can now create a custom message that appears when the customer idles for a specified time. This capability is part of the general settings of the AI agent that sets a default reaction to unresponsive customers, which improves customer engagement. Click [here](https://help.commbox.io/docs/user-guide-creating-a-basic-bot#the-settings-section) for the user guide. ![Message to idling customers.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Message%20to%20idling%20customers.png) WhatsApp Webhook Customers' Requested Feature ## New - WhatsApp Read Receipts Webhook CommBox clients using an isolated cloud environment can now receive WhatsApp read-receipt events through the new **OnChildAction** webhook under the Object entity. This webhook produces JSON events in the CommBox latest version, providing status updates for WhatsApp messages, including **sent** (✓), **delivered** (✓✓), and **read** (✓✓). ![OnChildAction webhook.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/OnChildAction%20webhook.png) Click [here](https://help.commbox.io/docs/available-webhooks#onchildaction) for more information. Maintenance ## Enhancement - Flow Builder Version Deletion Organizations can now automatically delete older versions of the published flows to maintain a healthier environment and avoid systematic slowdown. This capability is managed in the [Maintenance](https://help.commbox.io/docs/article-maintenance) module, where admins can enter the number of days after which older versions will be deleted. ![maintenance new.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/maintenance%20new.png) Click [here](https://help.commbox.io/docs/user-guide-creating-a-basic-bot#published-versions) to learn more about managing flow versions. Flow Builder ## Enhancement - Sub Flow Configuration Flow builders can now designate a section of the flow as a subflow with an entry point option, enabling a channel or subchannel’s automation to start directly at the subflow. Each sub-flow features unique visual cues and a description that helps builders define its objectives, improving flow design and capability management. ![Sub Flow.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Sub%20Flow.png) Click [here](https://help.commbox.io/docs/advanced-capabilities) for the user guide. Dynamics Integration Customers' Requested Feature ## Enhancement - Improving Data Correlation with Dynamics Previously, the Case “Owner” field in Dynamics was populated with an internal system user ID rather than the actual handling agent. With this enhancement, the system will now update the **Owner** field with the agent’s username from CommBox, triggered when the agent is assigned to the case. This improvement strengthens data correlation between CommBox and Dynamics 365, ensuring that case ownership, agent performance metrics, SLA tracking, and other KPIs are accurately recorded. Activate these settings in the [Dynamics 365 Integration](https://help.commbox.io/docs/microsoft-dynamics-integration) module. ![Dynamics365 sync entity owner.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Dynamics365%20sync%20entity%20owner.png) Priority Integration Customers' Requested Feature ## Enhancement - Code Selection Interface Agents opening a service ticket in Priority will now have descriptive texts next to system codes, enabling agents to quickly document issues by selecting the right option without memorizing numeric codes, saving effort and avoiding mistakes. Click [here](https://help.commbox.io/docs/priority-integration) for more information about Priority integration. ![Priority - service code.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Priority%20-%20service%20code.png) Email Customers' Requested Feature ## Enhancement - Editing Draft Conversations Agents can now conveniently edit their email drafts directly within the reply box and send the finalized message to customers using the **Send** button. This improvement eliminates the need to copy and paste messages for revisions, streamlining the overall sending process. As before, to edit the email subject, select **Edit Subject** from the **Reply** icon menu located at the top of the reply box. ![Draft editiing.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Draft%20editiing.png) Security ## Enhancement - Password Reset Logout When a system administrator resets a user’s password, the user will now be automatically logged out of all active sessions. This enhancement strengthens organizational data security by ensuring that compromised credentials cannot continue to be used after a password reset. Users also receive a notification informing them that an administrator has reset their password and that they are being logged out. Enable this capability at the **Password management** section of the **Privacy and Security** module. ![Forced logout.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Forced%20logout.png) Knowledge Base ## Enhancement - Website Pack Status Notification When crawling a website for the AI Agent, admins can now receive an email notification once the process is completed or if it fails. This eliminates the need to manually check the status and allows admins to navigate away from the page or even log out safely. If recurring crawling is configured, an email notification will be sent after each scheduled run. ![Web pack email notification.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Web%20pack%20email%20notification.png) Click [here](https://help.commbox.io/docs/knowledge-based-items#website-pack) to learn more about this topic.