1. Can Microsoft Outlook's Shared Mailbox be connected to the Agent Workspace?

Yes, we support a connection with the Shared Mailbox, please follow the instructions listed in the guide located here:

https://learn.microsoft.com/en-us/exchange/collaboration-exo/shared-mailboxes#use-the-eac-to-edit-shared-mailbox-delegation

2. Does the Agent Workspace function in real-time with Microsoft Outlook?

Yes, the Agent Workspace supports real-time updates with Microsoft Outlook.

3. To connect a Microsoft Outlook account with the Agent Workspace, an admin user's approval is required. What should I do?

1. Sign into your Office 365 administrator account.

2. Click Settings > Org Settings.

3. In User consent to apps, ensure the checkbox is marked.

4. Click Save Changes.