---
title: "Outlook FAQs"
slug: "outlook-faqs"
updated: 2023-12-03T13:50:17Z
published: 2023-12-03T13:50:17Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Outlook

### 1. Can **Microsoft Outlook's Shared Mailbox** be connected to the Agent Workspace?

Yes, we support a connection with the Shared Mailbox, please follow the instructions listed in the guide located here:

[https://learn.microsoft.com/en-us/exchange/collaboration-exo/shared-mailboxes#use-the-eac-to-edit-shared-mailbox-delegation](https://learn.microsoft.com/en-us/exchange/collaboration-exo/shared-mailboxes#use-the-eac-to-edit-shared-mailbox-delegation)

### **2. Does the Agent Workspace function in real-time with Microsoft Outlook?**

Yes, the Agent Workspace supports real-time updates with Microsoft Outlook.

### **3. To connect a Microsoft Outlook account with the Agent Workspace, an admin user's approval is required. What should I do?**

**1.** Sign into your Office 365 administrator account. **2.** Click **Settings**>**Org Settings**. **3.** In User consent to apps, ensure the checkbox is marked. **4.** Click **Save Changes**.