---
title: "Rules FAQs"
slug: "rules-faqs"
updated: 2022-07-13T08:31:34Z
published: 2022-07-13T08:31:34Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Rules

### **1. An agent sends a message to a customer which included a keyword. Why wasn't the Rule triggered?**

The Rules will be applicable only for incoming conversations but not outgoing conversations.