---
title: "Selecting Agent Type"
slug: "selecting-agent-type"
updated: 2026-04-26T09:34:35Z
published: 2026-04-26T09:34:35Z
canonical: "help.commbox.io/selecting-agent-type"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Selecting Agent Type

## Selecting Agent Type

CommBox offers three levels of Chatbots. Click the title to open the user guide for each agent.

### [AI Agent](https://help.commbox.io/docs/ai-agent-settings) ![AI Agent Icon.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/AI%20Agent%20Icon(1).png)

The next generation of AI agents operates independently using a dedicated knowledge base, defined instructions, specialized tools and capabilities, and a configured persona to deliver advanced, accurate, context-aware responses and services.

### [AI Chatbot](https://help.commbox.io/docs/ai-chatbot) ![AI Chatbot Icon.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/AI%20Chatbot%20Icon(1).png)

A traditional, workflow-driven chatbot that follows predefined, deterministic conversation paths, uses AI for intent detection, retrieves answers from a knowledge base via RAG (Retrieval-Augmented Generation), and generates responses within a structured flow.

It does not make free-form decisions. Instead, it recognizes intent, routes the conversation through fixed paths, and responds using retrieved knowledge in a controlled and predictable manner. The core idea is a structured, flow-based system with AI-assisted retrieval, rather than flexible reasoning or tool orchestration.

### [Chatbot](https://help.commbox.io/docs/chatbot) ![Chatbot Icon.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Chatbot%20Icon(1).png)

A deterministic, flow-based chatbot without AI, using intents, rules, and APIs to enable sophisticated automation.