---
title: "SLA & Settings FAQs"
slug: "sla-amp-settings-faqs"
updated: 2022-07-25T10:09:53Z
published: 2022-07-25T10:09:53Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# SLA & Settings

### **1. How to change the SLA settings?**

1. Log in to the Agent Workspace with an account holding ADMIN permissions.

2. Click on the **Settings**icon in the lower right corner.

3. Scroll with the mouse to the subject **Settings & Characteristics** and click on **SLA**.

4. In the rows that appear, enter the values you want to apply and then click **Save**.

***If you want the SLA settings to be defined differently in a specific channel, you must update the SLA settings within the relevant channel accordingly.ֳֳֳ**