---
title: "Tags FAQs"
slug: "tags-faqs"
updated: 2022-07-26T11:21:20Z
published: 2022-07-26T11:21:20Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Tags

### **1. How to add Tags?**

**a.** Log in to the Agent Workspace with an account holding ADMIN permissions. **b.** Click on the **Settings**icon in the lower-left corner. **c.** In the scrolling toolbar that opens on the left side, click on the **Tags** tab. **d.** Select a topic name for the group and click Add (ex: Sales). **e.** After adding the group name, click **Add a Tag**in the Tag Management tab, type the name of the tag you want to add later to which group it belongs to and whether the tab belongs to customers (customer tagging - example: past customer, new customer) or calls (customer registration call, customer calls, MTA) and click Add. **f.** It will then be possible to apply the tags to a call whether it is a customer tag or a call tag.