Overview: How to set up CommBox’s Two-Factor Authentication module?
This module enables connection to the system through two-step authentication (OTP) through SMS.
While utilizing this module, a user will be required to enter an authentication code when he connects to the system. The code will be received as an SMS to their mobile phone.
For this module to work correctly, it is necessary that the entry in the 'Privacy & Security’ - 'General Settings’ tab - under the 'List of IP addresses authorized for the Agent Workspace' be set to one or more IP addresses.
Make sure that for all users, a phone number is set in the user's table (Settings → on the right side select 'Users')
Ensure that users (not admin users) who require remote access (outside of the authorized IP addresses) will be allowed to do so as part of their 'Capabilities'.
General settings -
Off - the module is not activated. Admins will never receive OTP requests when set to this status.
Remote only - In the case of the administrator logging in from an unauthorized IP address (i.e., not listed in the authorized IP address list).
On - Every user logging in to the system (regardless if it’s an administrator or a regular representative) will be required to pass the two-factor authentication process before system access is granted.