---
title: "Webhooks - simplified"
slug: "webhooks-simplified"
updated: 2025-07-20T08:24:59Z
published: 2025-07-20T08:24:59Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Webhooks - simplified

![Webhooks Module PNG.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Webhooks%20Module%20PNG%282%29.png)
**Webhook Terminology**

## Overview
This article explains basic terminologies related to the topic of Webhooks.

**Related articles:**  
For a guide on creating a subscription in our automated system. Click [here](https://help.commbox.io/docs/webhooks). 
For a detailed explanation of the different webhooks we offer, click [here](https://help.commbox.io/docs/available-webhooks). 
For our Developer Center, click [here](https://help.commbox.io/apidocs#webhooks). 

## What is a Webhook?
A Webhook is a **notification** sent from system A (the source) to system B (the destination) informing that some **event** happened in system A. Setting up this process is called **Webhook subscription**. 

**Webhook subscriptions** enable CommBox clients to receive notifications when certain selected **events** occur within the CommBox system and send those notifications to a desired **Webhooks events listener** within the client’s organization. 

For example, XYZ Corp (a CommBox client) wants to be notified every time a new customer is identified on the CommBox platform (an event). To accomplish that, XYZ Corp sets up a **Webhook Subscription** and supplies CommBox with a **Webhooks events listener** – a URL that will receive the notifications from CommBox.  

When the **events** that were selected as part of the webhook subscription occur, they trigger the sending of the notifications to XYZ Corp.  The information sent via Webhook notification is sometimes referred to as **Payload**. 

## Entities and Events (triggers)
**Entities** are general categories of APIs that can have different **events** associated with them.  
CommBox Entities include **Object**, **User**, **Satisfaction**, **Tag**, **Form**, and **Chat**. 


## What are the benefits of webhooks? 
The webhook system of notification eliminates continuous or periodic requests by the client’s APIs for updates. If changes occur, the client is automatically notified, and the notifications can be very specific to update the client’s CRM with optimal efficiency.