---
title: "WhatsApp Groups"
slug: "whatsapp-groups"
updated: 2026-06-01T07:11:59Z
published: 2026-06-01T07:11:59Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.commbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Groups

## Overview

WhatsApp Groups in CommBox enable businesses to manage multi-participant conversations directly on the platform, bringing together customers, agents, and internal stakeholders into a single shared thread.

This capability extends beyond traditional 1:1 messaging by supporting collaborative communication scenarios such as consultations, support cases, and group coordination. As a result, businesses can manage structured, multi-user conversations on WhatsApp, fully documented, controlled, and integrated within CommBox.

This guide outlines the invitation process and best practices for maximizing this feature.

## Prerequisites

To use WhatsApp Groups, ensure the following requirements are met:

- [Official Business Account (OBA)](https://developers.facebook.com/documentation/business-messaging/whatsapp/official-business-accounts)  approved for group usage
- A properly configured Groups channel in CommBox
- Appropriate agent permissions
- Note that WhatsApp Coexistence does not work with Groups.

For more information, refer to: [https://developers.facebook.com/documentation/business-messaging/whatsapp/groups](https://developers.facebook.com/documentation/business-messaging/whatsapp/groups)

## Key Considerations

#### A. Unified Conversation Thread

All group interactions are centralized within a single conversation thread:

- All participant messages appear in real time in CommBox
- Agents can respond directly from the platform
- Full visibility of all interactions between participants
- Maintains structured communication without fragmentation

#### B. Group Creation & Management

CommBox allows agents to initiate and manage WhatsApp Groups directly from the platform:

- Create new WhatsApp Groups from within CommBox
- The creating agent is automatically assigned as the **group admin**
- Groups are limited to **up to 8 participants** (not including the agent)
- Internal **participants**, such as associated agents or admins, can be added to the conversation  

![add participant.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/add%20participant.png)

#### C. Permissions and Security

- Agents can generate a new invite link at any time by clicking Get New Invite Link from the 3-dot menu at the top. ![invite link.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/invite%20link(1).png)
  - Generating a new link automatically invalidates the previous one
  - Pending invitations sent via the old link will no longer be valid
- Group Admins, upon Group Creation, can enable Auto-Approve, allowing invited participants to join without manual approval
- Non-admin agents need the appropriate permissions enabled under the **General settings** section to work with groups ![Groups Permissions.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Groups%20Permissions.png)

#### D. Groups Module

- The WhatsApp Groups module is automatically created from the existing WhatsApp Channels once Meta approves the associated WABA for group usage and a new group is created.
- Channel name keeps the original WhatsApp channel name with a “**Groups**” suffix added.
- A unique set of channel settings could be set for each WABA account.
- Up to 10,000 groups in any approved channel.  

![new Module.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/new%20Module.png)

## Key Organizational Benefits

| Benefit | Details |
| --- | --- |
| Enhanced Collaboration | Bring customers and internal teams into a single conversation thread |
| Faster Resolution | Reduce back-and-forth by aligning all stakeholders in real time |
| Full Visibility | Document and store all group interactions within CommBox |
| Operational Efficiency | Minimize communication gaps across channels and participants |
| Controlled Engagement | Enable structured group setup with defined participants and roles |

## Invitation Process

1. Select the group from the conversations listing. In the **Groups** pane, click **Invite**. ![invite 2a.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/invite%202a.png)
2. In the dialog box:
  - Enter the participant’s phone number
  - Select from existing customers if recognized
  - If not recognized, choose **Add [phone number] as a new participant**
  - Click **Next**  

![invite 3 - with invites.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/invite%203%20-%20with%20invites.png)
3. Select an invite template
  - Templates cannot be edited
  - Ensure templates include input fields if customization is required  

![invite 4- select invite template.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/invite%204-%20select%20invite%20template.png)
4. To retrieve the invite link:
  - Click the **three-dot menu** at the top
  - Select **Copy Invite Link**  

![invite link.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/invite%20link.png)
5. Paste the link into the template (if not already included), then click **Invite Participants**. ![invite 5- send invite template.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/invite%205-%20send%20invite%20template.png)
6. Once participants respond, the **Group Admin** can approve or reject each request. ![Pending status.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Pending%20status.png)

## Creating A Group

The agent who creates a group is automatically assigned as the Group Admin. This role may require additional permissions.

1. Navigate to **Compose** > **WhatsApp** and select **Groups**
  - Select a WhatsApp Channel
  - Enter a unique **Group name**
  - Enter a description about the group (optional)
  - Upload the group’s logo (optional)
  - Enable Auto-approve join requests (optional, disabled by default)  

**Note:** This setting automatically accepts new members and is permanent once saved.  

![Groups - Compose.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Groups%20-%20Compose.png)
2. Click **Create group**.

## Group Management

### A. Managing Join Requests

After being invited, participants must send a request to join the group. As the Group Admin, you can **approve or reject** each request unless auto-approval is enabled. ![new group invite.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/new%20group%20invite.png)

### B. Removing Group Participants

Only the Group Admin can **remove** participants from the group by clicking the **X** next to the participant's name and phone number when hovering next to the participant’s name ![removing members from Group1.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/removing%20members%20from%20Group1.png)

When selected, a dialog box will open to confirm the decision. **Note:** Removed participants can not rejoin the group at any time. This is unique to business accounts.

![removing members from Group2.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/removing%20members%20from%20Group2.png)

### C. Changing the Group Admin

When the agent managing the group needs to be changed, changing the **assigned agent** will automatically grant the new agent group admin status. ![Group management1.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Group%20management1.png)

## Groups Module

The Groups module mirrors the behavior of the WhatsApp module. When a message is sent to a group, a corresponding channel is automatically created. The channel name is based on the WhatsApp channel name, with a “Groups” suffix added for identification.

Each channel is linked to a unique WhatsApp (WABA) phone number. To enable group messaging, the phone number must be approved for group usage. Without this approval, the channel will not function for groups.

**Note:** Each WhatsApp Business (WABA) phone number can be assigned to only one channel.

### Unique Channel Settings

![Channel Settings.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Channel%20Settings(1).png)

**General** ![Channel - Settings - General.png](https://cdn.document360.io/cce107c7-3390-46bd-a6cf-3120b27c4105/Images/Documentation/Channel%20-%20Settings%20-%20General.png)

Select the channel’s language, and enable desired WhatsApp capabilities.

- Display the agent’s name on agent messages
- Enable WhatsApp read receipts