# CommBox > Knowledge base documentation for CommBox. ## English - [CommBox User Guides](https://help.commbox.io/docs/commbox-user-guides.md) - [Homepage](https://help.commbox.io/docs/homepage.md) - [Personal Settings](https://help.commbox.io/docs/agent-settings.md) - [New Conversation](https://help.commbox.io/docs/article-new-conversation.md) - [Participants & Conversation Assignments](https://help.commbox.io/docs/participants-conversation-assign-guide.md) - [Advanced Search](https://help.commbox.io/docs/advanced-search.md) - [Team Chat](https://help.commbox.io/docs/internal-chat.md) - [Channel Filters](https://help.commbox.io/docs/channel-filters.md) - [Merging Identities](https://help.commbox.io/docs/merging-identities.md) - [WhatsApp Groups](https://help.commbox.io/docs/whatsapp-groups.md) - [WhatsApp Messages](https://help.commbox.io/docs/whatsapp-messages.md) - [Template Management](https://help.commbox.io/docs/template-management.md) - [Creating Marketing / Utility Templates](https://help.commbox.io/docs/creating-marketing-utility-template.md) - [Creating Authentication Templates](https://help.commbox.io/docs/creating-new-whatsapp-authentication-templates.md) - [WhatsApp Campaigns](https://help.commbox.io/docs/whatsapp-campaigns.md) - [WhatsApp Installation](https://help.commbox.io/docs/whatsapp-self-service-guide.md) - [Chat](https://help.commbox.io/docs/chat-instruction-manual.md) - [Next-Gen Chat](https://help.commbox.io/docs/next-gen-chat.md) - [Voice Chat](https://help.commbox.io/docs/overview-voice-chat.md) - [Video Chat](https://help.commbox.io/docs/video-chat.md) - [Facebook Messenger](https://help.commbox.io/docs/article-fb-messenger-2.md) - [Telegram](https://help.commbox.io/docs/telegram.md) - [SMS (Texting)](https://help.commbox.io/docs/smstext.md) - [SMS Campaigns](https://help.commbox.io/docs/sms-campaigns.md) - [Instagram](https://help.commbox.io/docs/instagram.md) - [Interactive Navigator](https://help.commbox.io/docs/interactive-navigator.md) - [Facebook Pages](https://help.commbox.io/docs/facebook-pages-set-up.md) - [Google My Business](https://help.commbox.io/docs/article-google-my-business.md) - [YouTube](https://help.commbox.io/docs/youtube.md) - [Voice](https://help.commbox.io/docs/voice.md) - [AWS Connect - Setup](https://help.commbox.io/docs/aws-connect-setup.md) - [Voice AI Agent](https://help.commbox.io/docs/voice-bot.md) - [External Voice Conversations](https://help.commbox.io/docs/external-voice-conversations.md) - [Email Channel Settings](https://help.commbox.io/docs/email-channel-settings.md) - [Outlook](https://help.commbox.io/docs/outlook.md) - [Gmail API Onboarding](https://help.commbox.io/docs/gmail-api-onboarding.md) - [Email Channel Onboarding](https://help.commbox.io/docs/email-forwarding-address-onboarding.md) - [Forms](https://help.commbox.io/docs/forms.md) - [Business Hours](https://help.commbox.io/docs/article-business-hours.md) - [Maintenance](https://help.commbox.io/docs/article-maintenance.md) - [Custom Fields](https://help.commbox.io/docs/custom-fields.md) - [SLA](https://help.commbox.io/docs/sla-instruction-manual.md) - [Theme Channel](https://help.commbox.io/docs/article-theme-channel.md) - [Customer Satisfaction Survey](https://help.commbox.io/docs/customer-satisfaction-survey.md) - [Selecting Agent Type](https://help.commbox.io/docs/selecting-agent-type.md) - [AI Agents Settings](https://help.commbox.io/docs/ai-agent-next-gen.md) - [AI Chatbot Settings](https://help.commbox.io/docs/ai-chatbot.md) - [Chatbot Settings](https://help.commbox.io/docs/chatbot.md) - [Flow Builder Overview](https://help.commbox.io/docs/flow-builder-overview.md) - [Creating a Basic Flow](https://help.commbox.io/docs/user-guide-creating-a-basic-bot.md) - [Advanced Capabilities](https://help.commbox.io/docs/advanced-capabilities.md) - [Planning Your AI Agent](https://help.commbox.io/docs/planning-your-bot.md) - [Flow Builder Permissions](https://help.commbox.io/docs/flow-builder-permissions.md) - [Importing Flows](https://help.commbox.io/docs/importing-flows.md) - [The Say Step](https://help.commbox.io/docs/ai-say-step.md) - [The Ask Step](https://help.commbox.io/docs/the-ask-step.md) - [Forward to Agent Step](https://help.commbox.io/docs/forward-to-agent-step.md) - [The API Step](https://help.commbox.io/docs/the-api-step.md) - [Abilities](https://help.commbox.io/docs/abilities.md) - [AI Assistant](https://help.commbox.io/docs/ai-assistant-capabilities.md) - [AI Activation](https://help.commbox.io/docs/ai-assistant.md) - [AI Performance Testing](https://help.commbox.io/docs/ai-performance-testing.md) - [CommSite](https://help.commbox.io/docs/commsite.md) - [Era Insights](https://help.commbox.io/docs/era-insights.md) - [Intents](https://help.commbox.io/docs/intents.md) - [Rules](https://help.commbox.io/docs/rules.md) - [Auto Assignments](https://help.commbox.io/docs/article-auto-assignments-updated.md) - [Organization Settings](https://help.commbox.io/docs/organization-settings.md) - [Managing Teams](https://help.commbox.io/docs/teams-management-1.md) - [Best Practice](https://help.commbox.io/docs/best-practices-for-structuring-teams.md) - [New Agent](https://help.commbox.io/docs/new-agent.md) - [Agent Statuses](https://help.commbox.io/docs/agent-statuses.md) - [Permission Profiles](https://help.commbox.io/docs/permission-profiles.md) - [Understanding Teams Assets](https://help.commbox.io/docs/understanding-teams-assets.md) - [Inbox Filters](https://help.commbox.io/docs/inbox-filters.md) - [Tags](https://help.commbox.io/docs/tags.md) - [Knowledge Base](https://help.commbox.io/docs/knowledge-based-items.md) - [Keyboard Shortcuts](https://help.commbox.io/docs/keyboard-shortcuts.md) - [Channels](https://help.commbox.io/docs/channels.md) - [Automation Flows Report](https://help.commbox.io/docs/automation-flows-report.md) - [Real Time Dashboard](https://help.commbox.io/docs/real-time-dashboard.md) - [BI Agents Dashboard](https://help.commbox.io/docs/bi-agents-dashboard.md) - [BI Conversations Dashboard](https://help.commbox.io/docs/bi-conversations-dashboard.md) - [BI Tags Dashboard](https://help.commbox.io/docs/bi-tags-dashboard.md) - [BI Templates Dashboard](https://help.commbox.io/docs/bi-templates-dashboard.md) - [BI Implementors](https://help.commbox.io/docs/bi-implementors.md) - [Insights Hub Guide](https://help.commbox.io/docs/insights-hub-guide.md) - [Customers Page](https://help.commbox.io/docs/customer-page.md) - [Audiences](https://help.commbox.io/docs/audiences.md) - [Spam List](https://help.commbox.io/docs/spam-list.md) - [SysAid Integration](https://help.commbox.io/docs/sysaid-integration.md) - [Emarsys Integration](https://help.commbox.io/docs/emarsys-integration.md) - [Oracle Integration](https://help.commbox.io/docs/oracle-integration.md) - [Salesforce User Guide](https://help.commbox.io/docs/salesforce-user-guide.md) - [Salesforce Integration](https://help.commbox.io/docs/salesforce-integration.md) - [Priority Integration](https://help.commbox.io/docs/priority-integration.md) - [SAP C4C Integration](https://help.commbox.io/docs/sap-c4c-integration.md) - [Microsoft Dynamics Integration](https://help.commbox.io/docs/microsoft-dynamics-integration.md) - [Zendesk Integration](https://help.commbox.io/docs/zendesk-integration.md) - [Single Sign-On](https://help.commbox.io/docs/single-sign-on.md) - [Automatic User Provisioning](https://help.commbox.io/docs/automatic-user-provisioning.md) - [Audit Trail Logs](https://help.commbox.io/docs/audit-trail-logs.md) - [Blocking Users from Communication Channels](https://help.commbox.io/docs/blocking-users-from-communication-channels.md) - [Two Factor Authentication](https://help.commbox.io/docs/2f-authentication.md) - [API Key](https://help.commbox.io/docs/api-key.md) - [Privacy & Security](https://help.commbox.io/docs/privacy-amp-security-overview.md) - [Ticket Authentication](https://help.commbox.io/docs/ticket-authentication.md) - [Customer Verification](https://help.commbox.io/docs/customer-verification.md) - [Bypassing Chat Welcome](https://help.commbox.io/docs/bypassing-chat-welcome.md) - [Custom Indicator API](https://help.commbox.io/docs/custom-indicator-api.md) - [CommBox IPs](https://help.commbox.io/docs/commbox-ips.md) - [CommBox Webhooks](https://help.commbox.io/docs/available-webhooks.md) - [Webhooks - simplified](https://help.commbox.io/docs/webhooks-simplified.md) - [Webhooks - User Guide](https://help.commbox.io/docs/webhooks.md) - [Network Requirements](https://help.commbox.io/docs/network-requirements.md) - [WebRTC Video Call Recording](https://help.commbox.io/docs/webrtc-video-call-recording.md) - [Third-party Service Alerts](https://help.commbox.io/docs/third-party-service-alerts.md) - [When Opening a Support Ticket](https://help.commbox.io/docs/when-opening-a-support-ticket.md) - [General Error Codes](https://help.commbox.io/docs/general-error-codes.md) - [Passwords & Authorizations](https://help.commbox.io/docs/passwords-amp-authorizations.md) - [Suggestions](https://help.commbox.io/docs/suggestions.md) - [Masking / Redacting](https://help.commbox.io/docs/masking-redacting.md) - [SSO related FAQs](https://help.commbox.io/docs/sso-related-faqs.md) - [Security & Settings](https://help.commbox.io/docs/security-amp-settings-faqs.md) - [Channels & Settings ](https://help.commbox.io/docs/channels-amp-settings-faqs.md) - [Users & Settings](https://help.commbox.io/docs/settings-amp-users.md) - [SLA & Settings](https://help.commbox.io/docs/sla-amp-settings-faqs.md) - [Split Conversations](https://help.commbox.io/docs/split-conversation-faqs.md) - [Notifications & System Settings](https://help.commbox.io/docs/notifications-amp-systems-settings.md) - [Knowledge Base](https://help.commbox.io/docs/knowledge-base-1.md) - [Business Hours FAQs](https://help.commbox.io/docs/business-hours-faqs.md) - [Auto-Assignment](https://help.commbox.io/docs/auto-assignment.md) - [Customer Satisfaction Survey](https://help.commbox.io/docs/customer-satisfaction-survey-faqs.md) - [Tags](https://help.commbox.io/docs/tags-faqs.md) - [Microsoft Dynamics 365](https://help.commbox.io/docs/microsoft-dynamics-365.md) - [External Contacts ](https://help.commbox.io/docs/external-contacts-faqs.md) - [SMS (Texting)](https://help.commbox.io/docs/sms-texting.md) - [Facebook / Messenger](https://help.commbox.io/docs/facebook-messenger-faqs.md) - [Instagram](https://help.commbox.io/docs/instagram-faqs.md) - [Telegram](https://help.commbox.io/docs/telegram-faqs.md) - [Twitter](https://help.commbox.io/docs/twitter-faqs.md) - [WhatsApp](https://help.commbox.io/docs/whatsapp-faqs.md) - [Email](https://help.commbox.io/docs/email-faqs.md) - [Outlook](https://help.commbox.io/docs/outlook-faqs.md) - [YouTube](https://help.commbox.io/docs/youtube-faqs.md) - [Google Play Reviews](https://help.commbox.io/docs/google-play-reviews-faqs.md) - [App Store Reviews](https://help.commbox.io/docs/app-store-reviews-faqs.md) - [Bots](https://help.commbox.io/docs/bots-faqs.md) - [Rules](https://help.commbox.io/docs/rules-faqs.md) - [AI Assist](https://help.commbox.io/docs/ai-agent.md) - [June 2026 Release Notes](https://help.commbox.io/docs/june-2026-release-notes.md) - [May 2026 Release Notes](https://help.commbox.io/docs/may-2026-release-notes.md) - [April 2026 Release Notes](https://help.commbox.io/docs/april-2026-release-notes.md) - [March 2026 Release Notes](https://help.commbox.io/docs/march-2026-release-notes.md) - [February 2026 Release Notes](https://help.commbox.io/docs/february-2026-release-notes.md) - [January 2026 Release Notes](https://help.commbox.io/docs/january-2026-release-notes.md) - [December 2025 Release Notes](https://help.commbox.io/docs/december-2025-release-notes.md) - [November 2025 Release Notes](https://help.commbox.io/docs/november-2025.md) - [Sept-Oct 2025 Release Notes](https://help.commbox.io/docs/september-2025-release-notes.md) - [August 2025 Release Notes](https://help.commbox.io/docs/august-2025-release-notes.md) - [July 2025 Release Notes](https://help.commbox.io/docs/july-2025-release-notes.md) - [June 2025 Release Notes](https://help.commbox.io/docs/june-2025-release-notes.md) - [May 2025 Release Notes](https://help.commbox.io/docs/may-2025-release-notes.md) - [April 2025 Release Notes](https://help.commbox.io/docs/april-2025-release-notes.md) - [March 2025 Release Notes](https://help.commbox.io/docs/march-2025-release-notes.md) - [February 2025 Release Notes](https://help.commbox.io/docs/february-2025-release-notes.md) - [January 2025 Release Notes](https://help.commbox.io/docs/january-2025-release-notes.md) - [December 2024 Release Notes](https://help.commbox.io/docs/december-2024-release-notes.md) - [November 2024 Release Notes](https://help.commbox.io/docs/november-2024-release-notes.md) - [October 2024 Release Notes](https://help.commbox.io/docs/october-2024-release-notes.md) - [September 2024 Release Notes](https://help.commbox.io/docs/september-2024-release-notes.md) - [August 2024 Release Notes](https://help.commbox.io/docs/august-2024-release-notes.md) - [July 2024 Release Notes](https://help.commbox.io/docs/july-2024-release-notes.md) - [June 2024 Release Notes](https://help.commbox.io/docs/june-2024-release-notes.md) - [May 2024 Release Notes](https://help.commbox.io/docs/may-2024-release-notes.md) - [April 2024 Release Notes](https://help.commbox.io/docs/april-2024-release-notes.md) - [March 2024 Release Notes](https://help.commbox.io/docs/march-2024-release-notes.md) - [February 2024 Release Notes](https://help.commbox.io/docs/february-2024-release-notes.md) - [January 2024 Release Notes](https://help.commbox.io/docs/january-2024release-notes.md) - [March 2023 Release Notes](https://help.commbox.io/docs/feb-22-2023.md) - [April 2023 Release Notes](https://help.commbox.io/docs/april-2023-release-notes.md) - [May 2023 Release Notes](https://help.commbox.io/docs/may-2023-release-notes.md) - [June 2023 Release Notes](https://help.commbox.io/docs/june-2023-release-notes.md) - [July 2023 Release Notes](https://help.commbox.io/docs/july-2023-release-notes.md) - [August 2023 Release Notes](https://help.commbox.io/docs/august-2023-release-notes.md) - [September 2023 Release Notes](https://help.commbox.io/docs/september-2023-release-notes.md) - [October 2023 Release Notes](https://help.commbox.io/docs/october-2023-release-notes.md) - [November 2023 Release Notes](https://help.commbox.io/docs/november-2023-release-notes.md) - [December 2023 Release Notes](https://help.commbox.io/docs/december-2023-release-notes.md) ## v1-api (API Reference) - [Developer Guide](https://help.commbox.io/apidocs/about-commbox-apis-doc360-mini-articles.md) - [IP Addresses](https://help.commbox.io/apidocs/1.md) - [Enums](https://help.commbox.io/apidocs/enums.md) - [AI Conversation Summary Request](https://help.commbox.io/apidocs/ai-conversation-summary-request.md) - [Retrieving AI Conversation Summary](https://help.commbox.io/apidocs/retrieving-ai-conversation-summary.md) - [System Status](https://help.commbox.io/apidocs/system-status.md) - [Get Stream Availability](https://help.commbox.io/apidocs/get-stream-availability.md) - [Get Stream Objects](https://help.commbox.io/apidocs/get-stream-objects.md) - [Get Streams Stats](https://help.commbox.io/apidocs/get-streams-stats.md) - [Get SLA Breach Summary](https://help.commbox.io/apidocs/get-sla-breach-summary.md) - [Create Object](https://help.commbox.io/apidocs/create-object.md) - [Create Child Object](https://help.commbox.io/apidocs/create-child-object.md) - [Get Object](https://help.commbox.io/apidocs/get-object.md) - [Get Object's Activities](https://help.commbox.io/apidocs/get-object-s-activities.md) - [Get Object's Transcript](https://help.commbox.io/apidocs/get-object-s-transcript.md) - [Set Object Status](https://help.commbox.io/apidocs/set-object-status.md) - [Update Object Stream](https://help.commbox.io/apidocs/update-object-stream.md) - [Set Object Content](https://help.commbox.io/apidocs/set-object-content.md) - [Add Activity Log](https://help.commbox.io/apidocs/add-activity-log.md) - [Add Remark Log](https://help.commbox.io/apidocs/add-remark-log.md) - [Set Custom Indicator](https://help.commbox.io/apidocs/set-custom-indicator.md) - [Delete Custom Indicator](https://help.commbox.io/apidocs/delete-custom-indicator.md) - [Set Object Tag](https://help.commbox.io/apidocs/set-object-tag.md) - [Delete Object Tag](https://help.commbox.io/apidocs/delete-object-tag.md) - [Get Tags](https://help.commbox.io/apidocs/get-tags.md) - [Create a Tag](https://help.commbox.io/apidocs/create-a-tag.md) - [Updating a Tag](https://help.commbox.io/apidocs/updating-a-tag.md) - [Delete a Tag](https://help.commbox.io/apidocs/delete-a-tag.md) - [Get Tags Group](https://help.commbox.io/apidocs/get-tags-group.md) - [Create Tags Group](https://help.commbox.io/apidocs/create-tags-group.md) - [Update Tags Group](https://help.commbox.io/apidocs/update-tags-group.md) - [Delete a Tags group](https://help.commbox.io/apidocs/delete-a-tags-group.md) - [Get User](https://help.commbox.io/apidocs/get-user.md) - [Update User](https://help.commbox.io/apidocs/update-user.md) - [Get User Objects](https://help.commbox.io/apidocs/get-user-objects.md) - [Spam Listing](https://help.commbox.io/apidocs/spam-listing.md) - [Get Manager Stats](https://help.commbox.io/apidocs/get-manager-stats.md) - [Get Manager](https://help.commbox.io/apidocs/get-manager.md) - [Update Manager](https://help.commbox.io/apidocs/update-manager.md) - [Delete Manager](https://help.commbox.io/apidocs/delete-manager.md) - [Get Managers](https://help.commbox.io/apidocs/get-managers.md) - [Create Manager](https://help.commbox.io/apidocs/create-manager.md) - [Get Managers By Profile ID](https://help.commbox.io/apidocs/get-managers-by-profile-id.md) - [Get Profiles](https://help.commbox.io/apidocs/get-profiles.md) - [Remove All Agent Profiles](https://help.commbox.io/apidocs/remove-all-agent-profiles.md) - [Add Profiles](https://help.commbox.io/apidocs/add-profiles.md) - [Delete Manager Profile](https://help.commbox.io/apidocs/delete-manager-profile.md) - [Get Team Members](https://help.commbox.io/apidocs/get-team-members.md) - [Update Team by Team Id](https://help.commbox.io/apidocs/update-team-by-team-id.md) - [Delete a Team](https://help.commbox.io/apidocs/delete-a-team.md) - [Get All Teams](https://help.commbox.io/apidocs/get-all-teams.md) - [Create a Team](https://help.commbox.io/apidocs/create-a-team.md) - [Get Manager Presence](https://help.commbox.io/apidocs/get-manager-presence.md) - [Update Manager Presence](https://help.commbox.io/apidocs/update-manager-presence.md) - [Get Presence Types](https://help.commbox.io/apidocs/get-presence-types.md) - [Get Manager Assignments](https://help.commbox.io/apidocs/get-manager-assignments.md) - [Assign Manager](https://help.commbox.io/apidocs/assign-manager.md) - [Unassign Manager](https://help.commbox.io/apidocs/unassign-manager.md) - [Send Initial SMS (Texting)](https://help.commbox.io/apidocs/send-initial-sms-texting.md) - [Sends SMS (Texting)](https://help.commbox.io/apidocs/sends-sms-texting.md) - [Get WhatsApp Templates](https://help.commbox.io/apidocs/get-whatsapp-templates.md) - [Send WhatsApp Templated Message V2](https://help.commbox.io/apidocs/send-whatsapp-templated-message-v2.md) - [Returns a WhatsApp ID for an uploaded file](https://help.commbox.io/apidocs/returns-a-whatsapp-id-for-an-uploaded-file.md) - [Validate WhatsApp account](https://help.commbox.io/apidocs/validate-whatsapp-account.md) - [Send a WhatsApp template message from Emarsys](https://help.commbox.io/apidocs/send-a-whatsapp-template-message-from-emarsys.md) - [Send Campaign](https://help.commbox.io/apidocs/send-campaign.md) - [Get Audiences](https://help.commbox.io/apidocs/get-audiences.md) - [Create New Audiences](https://help.commbox.io/apidocs/create-new-audiences.md) - [Update Static Audience](https://help.commbox.io/apidocs/update-static-audience.md) - [Create Form Link](https://help.commbox.io/apidocs/create-form-link.md) - [Create Predefined Form Link](https://help.commbox.io/apidocs/create-predefined-form-link.md) - [Create Predefined Form Link - V2](https://help.commbox.io/apidocs/create-predefined-form-link-v2.md) - [Create Ticket](https://help.commbox.io/apidocs/create-ticket.md) - [Get Object Context](https://help.commbox.io/apidocs/get-object-context.md) - [Insert Data Context](https://help.commbox.io/apidocs/insert-data-context.md) - [Jump to node](https://help.commbox.io/apidocs/jump-to-node.md) - [Get Media](https://help.commbox.io/apidocs/get-media.md)