2023 Release Notes Release Date: February 22, 2023 New – Rich Text Capabilities for Emails and Chat Conversations Improved Communication Agents can now add bold, italic, and underlined texts, links, and knowledge base items to...

2023 Release Notes Release Date: March 26, 2023 New – Users Table – Bulk Actions Management Tools We added a new tool to the Users Table that enables you to perform actions on multiple users simultaneously, such as moving...

2023 Release Notes Release Date: May 2, 2023 New – Artificial Intelligence Services AI Assistant (module) - Beta Version CommBox is proud to introduce a new category of artificial intelligence services for our industry. C...

June 2023 Release Notes Release Date: June 6th, 2023 New – Salesforce Integration Integration The Salesforce/CommBox integration enables users to seamlessly use Salesforce’s powerful CRM to manage day-to-day sales and ser...

2023 Release Notes Release Date: July 5th, 2023 New – Priority ERP Integration Integration The Priority ERP/CommBox integration complements the business resources management tools of Priority ERP with the customer-facing co...

2023 Release Notes Release Date: August 1st, 2023 New – A New Approach to Teams Management Teams The new Teams section is part of a more extensive revamping process introducing capabilities that focus on improving permiss...

2023 Release Notes Release Date: September 5th, 2023 New – Microsoft Dynamics 365 Integration Integration The CommBox integration enables agents to seamlessly use the powerful Microsoft Dynamics 365 to manage day-to-day sal...

2023 Release Notes Release Date: October 10, 2023 New – Theme color UX We changed our theme color from purple to blue, which is a part of the revamping of our product in all its aspects. The new color will fit our new website th...