2023 Release Notes Release Date: February 22, 2023 New – Rich Text Capabilities for Emails and Chat Conversations Improved Communication Agents can now add bold, italic, and underlined texts, links, and knowledge base items to...

2023 Release Notes Release Date: March 26, 2023 New – Users Table – Bulk Actions Management Tools We added a new tool to the Users Table that enables you to perform actions on multiple users simultaneously, such as moving...

2023 Release Notes Release Date: May 2, 2023 New – Artificial Intelligence Services AI Assistant (module) - Beta Version CommBox is proud to introduce a new category of artificial intelligence services for our industry. C...

June 2023 Release Notes Release Date: June 6th, 2023 New – Salesforce Integration Integration The Salesforce/CommBox integration enables users to seamlessly use Salesforce’s powerful CRM to manage day-to-day sales and ser...

2023 Release Notes Release Date: July 5th, 2023 New – Priority ERP Integration Integration The Priority ERP/CommBox integration complements the business resources management tools of Priority ERP with the customer-facing co...

2023 Release Notes Release Date: August 1st, 2023 New – A New Approach to Teams Management Teams The new Teams section is part of a more extensive revamping process introducing capabilities that focus on improving permiss...

2023 Release Notes Release Date: September 5th, 2023 New – Microsoft Dynamics 365 Integration Integration The CommBox integration enables agents to seamlessly use the powerful Microsoft Dynamics 365 to manage day-to-day sal...

2023 Release Notes Release Date: October 17, 2023 New – Theme color UX We changed our default theme color from purple to blue as part of the revamping of our product in all its aspects. The new color will fit our new website tha...

2023 Release Notes Release Date: November 14, 2023 Periodically, CommBox dedicates a version release to concentrate on stability and performance issues. In this release, we present enhancements to existing capabilities that involve security and...

2023 Release Notes Release Date: December 5, 2023 New – Early Access to CommBox New Flow Builder Automation Flows We are pleased to present the next generation of our flow builder that enables our clients to create, launch,...