Q: Why can’t I see the CommBox inbox in the CRM? A: CommBox iFrame should work within the Dynamics CRM. In the event this is not the case, check the following: a. Verify that your channel has an active connector to the CRM. Navigate to Setting...

1. Is there a limit to the number of External Contacts we may connect to the Agent Workspace? No, there is no such limit in the Agent Workspace. 2. I connected External Contacts to the Agent Workspace but they are not displayed in the search re...