1. ( Error Message #190 validating access token. The session has been invalidated because the user changed their password ). We are trying to respond to a Facebook post and this error message appears. Why? These errors are a result of the follow...

1. Do we support  'Stories'? A: No, we do not support stories at this time. 2. What are the limitations of the  Automation bot’s buttons ? A: There are a few limitations: We do not support Images in the bot’s buttons  at ...

1. Which authorization is needed to connect an Instagram account to CommBox's system? An administrative user's authorization is needed to connect an Instagram account with CommBox's system. 2. How does the synchronization work with Instagram? ...

1. Does CommBox's system support Groups within the Telegram app? No, at the moment CommBox's system does not support Groups on Telegram. 2. Does CommBox's system support the Telegram app in real-time? Yes, CommBox's system functions in real-t...

Q: If Twitter is no longer supported by CommBox, why do I still see it in the system? A: Twitter is not supported by CommBox. However, archived conversations from that channel are still retained for reference.

  1. Do we support Answering a specific message?       A: No, we don't support Answering a specific message 2. Do we support Stories?     A: No, we don’t support WhatsApp stories (AKA WhatsApp Status).  3. ...

1. Where can we pre-set a signature within an email that a customer will see during a conversation with us? 1. Click on the Settings icon on the lower-left-hand side of the Agent Workspace. 2. In the Channels section, select Email . 3.&...

1. Can Microsoft Outlook's Shared Mailbox be connected to the Agent Workspace? Yes, we support a connection with the Shared Mailbox, please follow the instructions listed in the guide located here: https://learn.microsoft.com/en-us/exchange/c...

1. During the initial connection of YouTube with the Agent Workspace, how many retroactive days will be included in the synchronization with the system? The Agent Workspace synchronizes upon the initial connection with Youtube, and includes all d...

1. Can you respond from the CB system to reviews on Google Play Reviews? Yes, you can respond from the Agent Workspace to customer reviews on Google Play Reviews. 2. Does the Agent Workspace function in real-time with Google Play Reviews? Yes...

1. Does the Agent Workspace function with the App Store in real-time? No, the Agent Workspace does not function in real-time with App Store Reviews platform. 2. How often does the Agent Workspace synchronize with the App Store Reviews platform?...