1. Can we limit agents to only use SSO authentication?

A: Yes.

Single Sign-On authentication (SSO) is an identification method that enables users to log in to multiple applications and websites with one set of credentials. SSO streamlines the authentication process for users.
To improve overall security and to clearly define the chosen choice of authentication, you can block other authentication mechanisms while SSO is enabled. This can prevent unauthorized personnel from gaining access using the agents’ credentials while the agent is logged in via the SSO.

1. Navigate to Settings > SSO and expand the **SAML Authentication **section.
2. Toggle to block other forms of authentication as desired.
3. Save settings at the bottom corner of the screen.