1. Where can we pre-set a signature within an email that a customer will see during a conversation with us?

1. Click on the Settings icon on the lower-left-hand side of the Agent Workspace.

2. In the Channels section, select Email.

3. Click on the relevant channel which you would like to add the signature to.

4. Click on the General tab.

5. Within the tab a signature feature option is listed, you can attach a pre-prepared image or rich text.