1. Can you respond from the CB system to reviews on Google Play Reviews?

Yes, you can respond from the Agent Workspace to customer reviews on Google Play Reviews.

2. Does the Agent Workspace function in real-time with Google Play Reviews?

Yes, the CB system functions in real-time with the Google Play Reviews platform.

3. How often does the Agent Workspace synchronize with Google Play Reviews?

The Agent Workspace synchronizes automatically every 30 minutes unless it is set to function otherwise for an individual client.

4. Does CB system's initial connection with Google Play Reviews collect all the posted reviews?

Yes, generally the Agent Workspace will display all of the reviews, but only from the last 30 days.