August 2025 Release Notes

  • Updated on Sep 3, 2025
  • Published on Aug 7, 2025
  • 1 minute(s) read
  • EM
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2025 Release Notes
Release Date: August 12, 2025
Release Notes Publication: August 6, 2025



CommSite

New – CommSite – Beta Release

Introducing CommSite – the first Conversational Website that transforms how customers interact online. Instead of navigating complex menus, visitors can now get instant answers, discover products, and resolve issues through natural, AI-powered conversations.

CommSite seamlessly integrates with your existing website, mirroring its content and tone, while providing a smart AI chatbot experience enriched with dynamic links to relevant products and services, based on the conversation in real time.

CommSite - conversation.png

Contact your CS for more information or visit https://www.commbox.io/commsite/





Product

New - CommBox Feature Ideas

Introducing CommBox Feature Ideas – a dedicated platform where your voice helps shape the future of CommBox.

You can now:

  • Submit feature ideas
  • Learn about other considered or planned submissions
  • Vote on suggestions from others
  • Collaborate directly with the CommBox team and community

Your input drives our development as we work together to build what matters most. Click here to learn more.

Suggetion platform.png





API  Customers' Requested Feature

New – Updating Customer Spam Listing via API


Developers can now add customers to a spam list, blocking selected communication channels from those users and enabling external systems to manage user blocking more efficiently.

Spam Listing.png

Click here for more information.





Google Analytics

Enhancement – Upgrading to Google Analytics 4 (GA4)


Support managers can now make better data-driven decisions using Google Analytics 4 to analyze chat interactions with customers. This enables them to accurately measure team performance, identify training needs, and optimize workflows, resulting in consistent service quality and faster resolution times for customer issues.

Google Analytics GA4.png





UI

Enhancement – Upgrading the Default Color Theme


As we changed our default theme, agents who never changed their color theme will now have their screens display the light theme. To select a theme, click on the agent’s thumbnail icon, navigate to User Settings > General, and select your desired Theme. Agents wishing to revert to the old settings can select the CommBox Purple theme.

Theme GIF1.gif