Era Insights

Overview

Era Insights is a powerful new AI-driven analytics capability that transforms large volumes of customer conversation data into clear, actionable business intelligence. Powered by advanced large language models (LLMs), Era Insights enables managers and team leaders to uncover patterns, trends, sentiment, and operational opportunities through simple natural language queries. By eliminating the need to manually analyze thousands of interactions, it bridges the gap between data abundance and actionable insight, helping organizations quickly identify emerging issues, optimize performance, and make faster, data-driven decisions.

Start a conversation

Use the new launcher to open Era Insights and ask a question

Conversation History

To view the conversation history, click the menu icon at the top corner(next to the Era logo).

Click the desired conversation you want to continue.

Privacy and Security

Note that the customer’s Personally Identifiable Information (PII) is masked from the AI agent to ensure the security and protection of organizational data. When relating to a specific conversation, PII items will be presented in brackets with the field's name.