Era Insights

Overview

Era Insights is a powerful new AI-driven analytics capability that transforms large volumes of customer conversation data into clear, actionable business intelligence. Powered by advanced large language models (LLMs), Era Insights enables admins to uncover patterns, trends, sentiment, and operational opportunities through simple natural language queries. By eliminating the need to manually analyze thousands of interactions, it bridges the gap between data abundance and actionable insight, helping organizations quickly identify emerging issues, optimize performance, and make faster, data-driven decisions.

Start a Conversation

Use the new launcher to open Era Insights and ask a question

Conversation History

Click the menu icon at the top corner to open the conversation history (next to the Era logo).

Select the desired conversation you want to continue.

Favorites

Common queries can be saved in the Favorites section. Instead of typing the same question every time, simply click a saved item to instantly retrieve an updated answer.

To add an inquiry to Favorites, click the star icon at the bottom of the answer.
To remove an inquiry from the Favorites list, either click the three-dot menu that appears when hovering over the item or click the filled star icon in the reply to “undo” the favorite status.

Privacy and Security

Customer’s Personally Identifiable Information (PII) is masked from the AI agent to ensure the security and protection of organizational data.
When relating to a specific conversation, PII items will be presented in brackets with the field's name.