JUNE 2025 Release Notes
Release Date: Tuesday, June 3, 2025
Release Notes Publication: May 27, 2025

New – Adding Websites to Knowledge Base – Phase II

Knowledge base, AI
Admins can now extract content from selected websites and URLs to generate knowledge base items for organizational use. The AI agent can then use the aggregate information from the website to immediately answer customers and agents in a simpler, faster, and cost-efficient manner.

We added the ability to set a recurrence for updating the content to ensure that the information used by the AI agent is always relevant and accurate.

Click here for the updated Knowledge Base guide.

New – Voice Bot Communications - Beta Release

Voice Channels
Organizations can now provide automated customer service through an advanced voice bot that conducts natural language conversations with customers.
When needed, a human agent can review the conversation transcript and actively participate. This makes the service faster, more accessible, and more personalized—achieving an optimal balance between automation and a human touch.

The voice bot is currently available exclusively to customers with early access.
To join the program, please contact your CommBox representative.

New – Spam Listing

Customers
Admins and team leaders can now restrict specific customers from sending messages on certain communication channels or the entire system to help manage and block unwanted messages.

To restrict a specific customer from sending messages on certain channels:

1. Navigate to Customers, select Spam List, and click + Add Customer.
2. At the open window, search for the customer by name, phone number, or email address.
3. Select the channels you want to restrict: Email, WhatsApp, SMS, or Messenger, and click Save. The customer will appear on the spam list, which you can modify anytime.

Click here for the new guide.

New – POST Predefined Form Link API

Forms
[Customers' Requested Feature]
Organizations can now submit a PDF file with a form template ID in a single API call that will return a link to a form with all the necessary fields pre-embedded.
This new API streamlines the creation of ready-to-sign forms, making it especially valuable for the financial sector that relies heavily on documents requiring only signature and checkbox fields.

How It Works:

1. Create a blank form template with the desired signature and input fields.
2. Send a PDF file and the form template ID using a single API call.
3. The system appends the form fields to the last page of the PDF and generates a unique link to the ready-to-sign form.

Click here for the Developer Center.

Enhancement – Advanced Automation to the Forms API

Forms
[Customers' Requested Feature]
The existing Get Form Link API has been enhanced with a new autoUpload parameter, enabling end-to-end automation of form generation and storage. When set to true, customer information collected by the bot can be programmatically submitted through the API, with the finalized form automatically uploaded to S3.

This enhancement empowers Flow builders to design seamless workflows where AI agents gather customer data in real time, complete the form in the background, and ensure the business receives a fully formatted, documented record.

Click here for the Developer Center.

Enhancement – Maintenance for Voice Channels

Voice Channels
Admins can now delete/archive voice conversations after X number of days without activity. Similar to other channels of communication, this capability tightens organizational control over their undesired data.

Maintenance configuration is done in the Channel settings. Click here to learn more about this topic.

Enhancement – New Document File Types

Media
[Customers' Requested Feature]
We’ve added support for STL, DCM, ICS, and HEIF file types to enable organizations to exchange images and data in these formats.

Note: These file types are supported as documents only – image editing and preview functionality is not available.

By default, these file types are disabled. To enable them:

1. Go to Settings > Privacy and Security.
2. Expand the Media section.
3. Enable the desired file types for both customers and agents.
4. For specific channel configuration, go to the Privacy and Security settings for each channel.