2024 Release Notes
Release Date: May 7, 2024

New – Importing Flows

Flow Builder

Flow designers can now transfer Flows between accounts or environments using an importing process that lists all the components in the original flow that are missing entities in the new environment. This verification process avoids the flow's failure in the new environment due to misdirected steps or unavailable channels, intents, tags, and knowledge base items.

Click here for the user guide.

New – Dynamic Parameters

Messages

Dynamic Parameters enable agents to produce better and more personalized messages to multiple recipients by including relevant customer parameters directly into the composed message. Agents can insert any of the brand’s custom fields and save time, as each message contains the appropriate information.

New – Flow Builder: Variable Selector

Flow Builders

Flow builders can now select relevant available variables as they enter information. By typing double curly brackets “{{“ systemwide and flow-specific variables are shown, letting the user pick the relevant ones for quick and efficient selection while avoiding mistakes.

The variable selector capability is available in all areas where variables can be used (rich text editor, input fields, etc.). Variables unique to the flow will appear when selecting "data" as the initial variable.

New – SOAP API

Flow Builder

Enterprises and SMBs using SOAP can now integrate their APIs into the Flow Builder, creating powerful bots that can safely operate across firewalls and proxies while producing greater transactional reliability.

New – BI Report Subscription

BI

Any BI user can now receive BI reports directly to their email at the frequency they desire to gain a snapshot of data-oriented situations and derive informed managerial decisions.

Contact your CS for more information.

Enhancement – WhatsApp Templates Management

WhatsApp

WhatsApp continuously evaluates the templates, where templates that generate negative reactions from consumers may be marked with low or medium quality, paused, disabled, or rejected altogether.

To help admins and managers with WhatsApp template management, we enhanced the template summary table with the following additions:

• Each template’s language is recorded separately.
• Filters were added to each of the columns to facilitate searches of current templates based on different parameters.
• The quality status of the WhatsApp template generated by WhatsApp is now listed.
• An email notifies the designated person of the status changes so that a new template can be created, if needed, in a timely manner.

Click here to learn more about this topic.