December 2024 Release Notes Release Date: December 3rd, 2024 Release Notes Publication: November 26, 2024 New – Reactions to Messages in Telegram Telegram Customers will now be able to add reaction emojis to agent messages...

Release Date: November 5th, 2024 Release Notes publication: Oct 29, 2024 At CommBox, we prioritize our clients’ needs and strive to incorporate their requests into our product. Moving forward, innovations inspired by client feedback will be lab...

2024 Release Notes Release Date: October 8th, 2024 New – Support for WhatsApp Referral Messages WhatsApp Agents can see when a conversation is a WhatsApp referral— a conversation initiated by the customer clicking on the WhatsA...

2024 Release Notes Release Date: September 17th, 2024 New – Editing WhatsApp Templates WhatsApp Templates Admins and users with proper permissions can now edit WhatsApp templates without starting from scratch, ensuring consis...

2024 Release Notes Release Date: August 18th, 2024 New – Next-Gen Chat Chat, UX We are introducing our next-generation Chat Customization Settings, which include enhancements that elevate the customer’s interface experience and ...

2024 Release Notes Release Date: July 2nd, 2024 CommBox dedicated this version release to address stability, security, and performance issues. This focused effort enhances the reliability and efficiency of our platform and improves user exp...

2024 Release Notes Release Date: June 4th, 2024 New – Webhook Subscriptions Webhook CommBox's new Webhooks module enables clients to set up webhook subscriptions based on triggered events, streamlining data flows between differe...

2024 Release Notes Release Date: May 7, 2024 New – Importing Flows Flow Builder Flow designers can now transfer Flows between accounts or environments using an importing process that lists all the components in the original...

2024 Release Notes Release Date: April 2, 2024 New – WhatsApp Templates BI Reports BI, WhatsApp The Template Dashboard enables clients with the BI module to gain insight into the template delivery, exposure, and response. W...

2024 Release Notes Release Date: March 5, 2024 New – Zendesk Integration Integrations The CommBox integration enables agents to easily create tickets in Zendesk directly from the inbox, providing superior service while avoidin...

2024 Release Notes Release Date: February 6th, 2024 Introducing – The Era AI Assistant AI CommBox Era is our new AI module that focuses on communication soft skills, assisting agents in producing consistent, targeted, and e...

2024 Release Notes Release Date: January 9th, 2024 New – Sending GIFs on WhatsApp and Telegram Channels WhatsApp, Telegram Until now, attachment of GIFs was available only in the Email and Chat channels. Now, agents can send ...